TI Home 2010 BSoD's Vista 32 SP2

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Today I downloaded and installed the trial of TI Home 2010. On both occasions my PC BSoD'd during boot up (too fast to enable me to grab the BugCheck information) resulting in me having to use System Repair (not even the option to try Safe Mode) and perform a System Restore to make the PC bootable once more.

Is this par for the course and should I just run (not walk) away? I gather from the forums that Acronis are not doing particularly well on the software quality these days and I'm just wondering if this is symptomatic of what I'm seeing.

I've no Minidumps to analyze :( - however here's what I can deliver:

HP DC7800, Hard Wired Lan, Symantec AV 10.2, Vista 32 SP2/4GB RAM, Intel eSATA Raid Mirrored Drives (Matric v 7.5) + 1 extra eSATA drive - no other USB devices attached bar mouse and keyboard & WebCam (all Logitech).

I did read the KB article regarding installing the 'latest' versions of SnapMan. Can some one give me some information on SnapMan's relationship to TI Home and why I might need to install them before I reboot (although at this juncture I'm incredibly loath to try a third time)...

Thanks!

Rachel

Thu, 11/19/2009 - 19:07
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Hello Rachel,

Thank you very much for your post. I would like to apologize for the delay and I would like to assure you that I will help you with this issue.

On November 23rd we released a new build of Acronis True Image 2010 Home which has improved stability. I would recommend to download the latest build of our software from your Acronis Web-Account. In case of any issues, you are welcome to use our free pre-sales chat support, which can be accessed from your account here and pressing the "Start Here" button.

To answer your question about "latest versions of SnapMan." The SnapApi module allows to create backups in Windows. In case of specific issues with our software, we sometimes recommend to update this component in Windows. May I suggest this article that talks about SnapApi in greater detail.

Please let me know if you have any other questions about our software.

Tue, 12/15/2009 - 19:18
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