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TI won't accept my serial numbers for TI 2013 Plus

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TI won't accept my serial numbers for TI 2013 Plus Pack. The numbers are correct but Acronis seems to only allow me to purchase 2016!

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Hi Marc,

please make sure that you are using the correct installation files. This instructions might be helpful:

True Image 2013 by Acronis: Installation
True Image 2013 by Acronis: Installation of Acronis Plus Pack

Thank you,