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TI2010 Online backup error: Cannot open the encrypted stream

Thread needs solution

Any ideas how to fix this error? TI2010 on Windows XP Home SP3.

build="5055"
product="Acronis True Image Home"
task="F3913A2A-76C3-420B-9BD9-2C3505B36B76"
task_name="Online Backup" uuid="DD1700B9-74E5-47A9-BE04-D4F5B65A509A" version="13.0"
event code="2" id="1" level="2" message="Operation Online Backup started." module="100" time="1255191551"
event code="900" id="2" level="4" message="Cannot open the encrypted stream. (0x980384)
Tag = 0x8D33D12A71CFA84F
Invalid internal API usage. Probably the stream is corrupted or archive options are incorrect. (0x1703E9)
Tag = 0x38A9B4027C0FFBD7" module="152" time="1255191555"
event code="5" id="3" level="4" message="Operation has completed with errors." module="100" time="1255191555"

0 Users found this helpful

Never mind, I deleted online profile for that computer, created a new one and it started up fine.