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TI2010 Rescue disk doesn't see HDDs

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After installing a new motherboard - Asus P8P67 Evo - my TI2010 recue disk cannot now see my 2 Sata (IDE configures) hard drives. However, it can see an eSata and also a USB3 external drive. I cannot now recover my backed up C drive. Any ideas? DD2011 is the same.

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Download the alternate Rescue CD from your registration page. This is titled "Bootable Media" and once downloaded, burn the iso file onto a blank CD. This has newer and alternate drivers and may work.

I had the same experience with a new Asus P8H67-M EVO motherboard and TI 2010 . I tried several things but finally went with the trial version of TI 2011. It worked just fine so I upgraded to 2011. I happened to get an email at the same time with an upgrade offer so the price was right.

Here's the forum post for my thread and what I tried: http://forum.acronis.com/forum/19714

Thanks, the TI2011 PP rescue disk now finds all my drives, although the downloaded 2010 rescue cd doesn't - and neither does DD2011!

However, restore fails using TI2011's universal restore. I put all the Asus P8P67 CD folders in a separate folder and pointed the drivers location to that folder in Drivers Manager. Restore always fails when the process reaches the OS drivers installation section. I guess it can't find the right drivers but I'm not sure which ones it's looking for.

I have installed a vanilla XP home OS on my MB, but I need to recover the large number of programs on my XP backup to this installation; installing them all is not an option - probably a week's work at least.

Any ideas?

You have to make sure that the drivers are unpacked. Often, they are made available as exe files. You can sometimes unpack by double clicking on the exe, and copying them out of the temporary folders where they are exanded before finishing the actual installation of the driver.

Thanks. After copying all the Asus CD Chipset driver files to the root folder of my Drivers folder, universal restore worked - even though it reported that it had failed! Big relief!