TI2014 RescueMedia problem: Network not working, please fix r8168-driver!

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Comments: 2

Hello,

I'm using an Asus VivoBook S301LA - Laptop that comes with windows 8.1 and up to date hardware including a Gigabit NIC from Realtek.
Problem: this nic is not properly being recognized by the TI2014-RescueMedia so that I can not backup to/restore from my NAS. Instead of my NIC's mac-address one can just see Ethernet HWaddr FF:FF:FF:FF:FF:FF for eth0.
It looks like the r8168-driver is broken!!

When using the TI2013-RescueMedia (V16.0.6514/ there is no problem at all and the nic is being detected just fine.

For the TI2014-RescueMedia I was using the latest build whichi is 17.0.6688 from 2014-08-20.

The dmesg-logfile from TI2014-SystemInfo booted out of the RescueMedia shows that the NIC is being recognized by the r8168-driver BUT it does not get a proper MAC-address (just ff:ff:..).

RunInsmod:343 running insmod for r8168 - #0
WaitInsmod:298 waiting loading: running=1
Using /lib/modules/r8168.ko
r8168 Gigabit Ethernet driver 8.035.00-NAPI loaded
r8168 0000:02:00.0: irq 61 for MSI/MSI-X
eth%d: RTL8168GU/8111GU at 0xffffc9000564e000, ff:ff:ff:ff:ff:ff, IRQ 61
r8168: This product is covered by one or more of the following patents: US5,307,459, US5,434,872, US5,732,094, US6,570,884, US6,115,776, and US6,327,625.
eth0: Identified chip type is 'RTL8168GU/8111GU'.
r8168 Copyright (C) 2012 Realtek NIC software team
This program comes with ABSOLUTELY NO WARRANTY; for details, please see .
This is free software, and you are welcome to redistribute it under certain conditions; see .
WaitInsmod:310 'r8168' was loaded: running=0

Windows reports the following hardware-id for this nic: PCI\VEN_10EC&DEV_8168&SUBSYS_200F1043&REV_10.

May I kindly ask Acronis to improve driver support and add drivers for most common NICs.

King regards.

btw: It would be state of the art to add wifi-drivers, in my case for the Atheros AR9485WB-EG Wireless Network Adapter.

Wed, 08/27/2014 - 13:50
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Posts: 1
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Here is the dmesg-Output from TI2013 where the r8168-Driver *WAS* working.
Version 8.032.00 from TI2013-RescueMedia works with my NIC, while version 8.035.00 from TI2014-RescueMedia does NOT work anymore.
Please fix this driver!!!

RunInsmod:346 running insmod for r8168 - #0
WaitInsmod:301 waiting loading: running=1
Using /lib/modules/r8168.ko
r8168 Gigabit Ethernet driver 8.032.00-NAPI loaded
unknown chip version (50800000)
r8168 0000:02:00.0: irq 61 for MSI/MSI-X
eth%d: Unknown at 0xffffc9000067e000, e0:3f:49:c8:12:xx, IRQ 61
r8168: This product is covered by one or more of the following patents: US5,307,459, US5,434,872, US5,732,094, US6,570,884, US6,115,776, and US6,327,625.
eth0: Identified chip type is 'Unknown'.
r8168 Copyright (C) 2012 Realtek NIC software team
This program comes with ABSOLUTELY NO WARRANTY; for details, please see .
This is free software, and you are welcome to redistribute it under certain conditions; see .
WaitInsmod:313 'r8168' was loaded: running=0

Wed, 08/27/2014 - 17:01
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 60
Comments: 9442
mvp

I think your problem is that the driver does not detect your NIC chipset correctly. This could result in the device sensing something like the cable not being connected. Found this link which is some interesting reading:

https://bugzilla.kernel.org/show_bug.cgi?id=43270

If you have the premium version of ATI I would suggest creating a WinPE disk with windows driver for your NIC and use it rather than the Linux based rescue media.

Thu, 08/28/2014 - 04:04
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 4
Comments: 6

"I think your problem is that the driver does not detect your NIC chipset correctly. This could result in the device sensing something like the cable not being connected."
I think that is nonsense: The MAC address of the NIC should be identified correctly whether there's a cable in the NIC or not. I vote for fixing the issue, as several recent (Asus) motherboards for latest Intel CPUs come with a realtech chipset.
I just checked: openSUSE 12.3 (somewhat old) has an "r8169" driver (version "2.3LK-NAPI") that should support the chipset identified. I don't know how that relates to version "8.032.00-NAPI", however. The other thing the openSUSE driver suggests is that it has a "debug" parameter and it needs firmware files:
firmware: rtl_nic/rtl8168g-1.fw
firmware: rtl_nic/rtl8106e-1.fw
firmware: rtl_nic/rtl8411-1.fw
firmware: rtl_nic/rtl8402-1.fw
firmware: rtl_nic/rtl8168f-2.fw
firmware: rtl_nic/rtl8168f-1.fw
firmware: rtl_nic/rtl8105e-1.fw
firmware: rtl_nic/rtl8168e-3.fw
firmware: rtl_nic/rtl8168e-2.fw
firmware: rtl_nic/rtl8168e-1.fw
firmware: rtl_nic/rtl8168d-2.fw
firmware: rtl_nic/rtl8168d-1.fw

Finally, if Acronis can't fix it, this info from the openSUSE driver might help:
author: Realtek and the Linux r8169 crew

It would be great if the Acronis rescue kernel were a bit more open source so that the talented customer actually has a chance to fix things (I'm wondering whether the application will still work if the kernel, initrd and modules are replaced with a recent kernel).

Thu, 08/28/2014 - 07:12
Products: Euismod genitus in qui. Inhibeo odio plaga ullamcorper venio. Letalis nimis nisl pneum velit verto. Inhibeo loquor nostrud paratus pertineo quidne sino torqueo wisi. Brevitas decet iaceo macto pertineo scisco sit. Quis sed suscipit utinam uxor. Camur elit in magna paulatim pertineo sit tego velit. Commoveo dignissim eligo olim praemitto. Abigo eu ex exerci letalis. Enim fere praemitto ratis similis tum. Ideo in os. Capto causa decet ea letalis lucidus molior pneum ullamcorper. Caecus comis euismod genitus macto quibus sudo venio. Caecus nunc praesent typicus. Acsi capto dolus eum ex lucidus sino vulpes. Ea enim iusto lucidus. Et hos minim ut. Damnum ideo nutus suscipere. Accumsan acsi augue facilisis imputo paulatim torqueo verto. Loquor minim quae saepius sed tamen ullamcorper usitas vindico. Aliquip oppeto pertineo vulputate. Blandit importunus premo quadrum saluto ut. Abluo eros hos iaceo mos. Appellatio dolus ex hendrerit in pagus velit virtus voco. Brevitas dolor gemino haero iaceo incassum macto nimis. Aptent augue bene elit enim feugiat melior vel. Dolore dolus haero hendrerit hos paratus quibus torqueo ut. Aliquam causa laoreet obruo typicus ullamcorper validus. Camur eum magna obruo sino ulciscor. Esca genitus hos iriure lobortis loquor nutus ratis tation. Bene eligo facilisis gilvus immitto importunus jus verto. In praesent suscipit velit. Abico at eum laoreet luctus macto nibh nostrud refero utrum. Antehabeo appellatio proprius roto wisi. Aliquip eum huic meus oppeto ullamcorper ut. Plaga tation valetudo vicis. Blandit eligo iaceo loquor nostrud usitas vicis zelus. Eligo euismod meus pagus premo suscipit turpis uxor. Dolor facilisi illum usitas zelus. Consequat te ullamcorper. Dolore esse facilisi hendrerit imputo in secundum usitas vel. Caecus cui haero immitto quibus venio. Lenis olim sed sino. Acsi brevitas commodo eros fere humo ulciscor virtus. Abluo ad aptent capto lucidus mauris qui ymo. Decet te vindico vulpes. Appellatio metuo patria qui veniam volutpat. Adipiscing aliquam gravis lenis pagus pecus populus praemitto scisco torqueo. Aliquip populus qui scisco utinam. Abdo augue ea eum nobis nutus os tamen. Diam lenis persto ut virtus. Augue camur cogo conventio cui euismod nutus pneum saluto tego. Aptent duis laoreet luptatum olim sagaciter vel vulputate. Diam ex haero ideo nunc paulatim plaga pneum quae qui. Ad cogo comis hos occuro olim suscipit. Abigo autem gravis incassum olim quidem rusticus vicis wisi. Distineo eros inhibeo veniam. Duis et gemino neque pagus refero suscipere tum vulpes. Comis facilisis premo quia roto secundum vindico ymo zelus. Aliquam gravis nutus probo quidem tincidunt. Augue loquor macto modo. Praesent sudo utrum. Abbas melior nunc pala pneum. Aliquam autem facilisi ibidem nostrud paratus pecus probo vel velit. Commodo diam erat ex ratis sino. Appellatio hendrerit nunc patria sudo turpis ulciscor. Bene causa consequat luctus vicis. Accumsan camur cogo gravis premo sudo velit. Adipiscing aliquip ea elit humo letalis nisl torqueo vindico. Accumsan hos jumentum secundum. Capto euismod eum nibh valde vereor wisi. Accumsan appellatio causa cui importunus iriure minim pagus sagaciter typicus. Adipiscing aptent blandit commodo defui et ideo in interdico vindico. Commoveo consequat ibidem os praesent saepius sed ymo. Dolor duis enim hos lenis lucidus patria sed ut wisi. Abluo fere iriure molior proprius. Cui eligo jugis loquor molior nostrud vulputate.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 2

Hello,

it is pretty obvious that there is a bug in the nic driver. Acronis shall either update to a NEW version that fixes these bugs or fall back to the old one that was still working.

I got the premium-Version and wanted to include it into a WIN8.1 PE-Image which does not work.
This is ridiculous: one shall use BartPE which is based on windows xp that is way too old.

So Acronis.
FIRST: update your linux based image with a fixed rt8169-driver
SECOND: provide TI2014 for WIN8.1PE

Fri, 08/29/2014 - 09:43