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TIH 2011 build 6574: undoing reversion to trial version with only one serial number?

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I've run into this issue: 16467: Acronis True Image Home 2011 May Ask for Reactivation after Updating to Build 6574. The work around requires reactivating the product by providing two serial numbers: the current one and one from a previous version.

My current serial number is the one I paid for to upgrade Seagate Disk Wizard to TIH 2011. Since Seagate Disk Wizard was free, I have no previous serial number. How do I reactivate TIH 2011?

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Normally, in order to upgrade to 2011 from Seagate, the 2011 has to be installed over the top of the existing Seagate--which you did in the beginning.

I suggest you open a support ticket with Acroins. Without their intervention, my guess would ge to un-install the 2011. Then install Seagate again and then the 2011 which is a lot of hassle.

See what support has to say.

They gave me my old serial number from my western digital version, Only after I threatened to do a charge back on my Credit Card since I just upgraded 3 weeks ago. The person I spoke to was not very helpful at all, and originally told me to contact Western Digital.

GroverH wrote:

I suggest you open a support ticket with Acroins. Without their intervention, my guess would ge to un-install the 2011. Then install Seagate again and then the 2011 which is a lot of hassle.

Got a response today to the service ticket I filed November 27. Acronis wants me to pay for their help.

TOU - please do not post private communications.

Thank you to Anton for resolving this issue by providing me with full serial numbers.