TIH 2011 R6868 Mount Image pegs CPU @100% w/XP - Useless!
Help. I've been using V9.0 for a long time without issue on my older laptop. I built a new really fast W7 desktop machine and upgraded to 2011 when I installed Acronis onto it. I left to another country for an extended perion of time with my laptop and the backup of the desktop and installed the 2011 upgrade to my laptop but didn't test it before I left. Bad idea.
When I go to mount the backup image on my laptop with 2011, it basically freezes and the CPU pegs at 100%. It may or may not achieve mount. If it does eventually mount, it never finishes assigning drive letters (only one additional drive letter needed) and I do not have access to the image files since it completely locks up my laptop. The only option is to do a hard power off!!!!
This behavior never happened with V9.0. This sucks since I can't access any of my files which is what I bought this software for. I uninstalled 2011 from my laptop and reinstalled V9.0, but TIM claims that the .tib files from 2011 are corrupted which they are not I assume, just non-compatible.
How can I fix this and/or is there any way to convert 2011 .tib files for V9.0?
Win XP
Pentium M 1.86GHz
2GB Ram
Any help would be appreciated. Thanks,
Robert
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Does it behave the same way in read-only and read-write mount mode? (If you are going to try it, mounting in read-write mode will not modify the .tib file to be mounted, it will create an incremental slice next to it)
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All,
Thanks for your fast reply. I don't see how to select read-only or w/r mode and the help system (Index and Search) seem to be missing in my installation.
I seemed to have solved the issue by turning off the Nonstop Backup and the Scheduler2 services.
Thanks,
Robert
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Robert,
Instead of mounting does exploring work instead?
I would switch scheduler2 back on as this service is used for many of TIH's operations, if switching scheduler back on causes the problem again, I would suggest firstly try a repair install of 2011 and if that makes no difference, post here the type of laptop you have, by type I mean brand and model.
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I have precisely the same problem, and wish to revert to v10 for this and other inconveniences that I have experienced with the new version (build 6868). On my machine mounting results in the message "Drive letters assigned", but the computer is frozen, requiring a re-boot. V10 was slow, but it did what I wanted it to do: selective images of my drive that I could mount to use as backups when necessary. With the new version I cannot backup if I choose to exclude files, and I cannot mount images I made with v10.
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Paul,
Could you check which version of SNAPAPI is on your system?
What OS are you using?
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snapapi.dll = 3.11 build 586; located in WINDOWS\System32 and Program Files\Common Files\Acronis\SnapAPI.
OS + Windows XP Professional SP3.
I tried the suggestion about turning off Acronis service, but this did not work for me.
Please note that this is not the only problem with 2011: I like to prepare a complete image of my main partition once a month, but exclude particular large folders. In v10, I could do this, with 2011 I receive the "MFT corrupt" error message and no image. I have followed all instructions in the KB for this problem (including download and instal of SnaAPI), without effect.
I have attached the system report for your information.
| Attachment | Size |
|---|---|
| 73828-96913.zip | 2.28 MB |
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