TIH 2012 and 2013 Both Hang During Backup

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 3
Comments: 11

Well... I've been an acronis customer since 2009 but I'm losing confidence in this product. Starting with TIH 2012 my machine (win7 pro, x64) will randomly have the acronis backup tasks stall and not progress beyond 0%. If I try to start the acronis console or try to access any files via windows explorer my machine ultimately locks up.

More Information
* Same symptoms with TIH 2012 as with TIH 2013, running latest versions
* Attempted uninstall and reinstall several times using instructions from acronis to remove all traces of previous installation
* removed symantec and installed windows defender
* removed windows defender and ran system with no protection
* system is completely patched with windows updates
* plenty of free hard drive space
* hardware raid 1 configuration (2 X 1 TB)
* backup to external 2TB disk in an enclosure (esata)
* never any problems running TIH 2009
* machine runs perfectly once TIH is removed

Please help as I am about to request a refund. I purchased TIH 2013 with the hopes of it working as TIH 2009 did. I purchased the product on 7/18/2013.

Fri, 07/19/2013 - 18:29
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 51
Comments: 3768

How is the external drive connected to your PC? Is it via eSATA port and eSATA cable to the enclosure?

Fri, 07/19/2013 - 18:51
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 11

Yes, I have a separate controller card with an external esata connector. Esata cable from external connector to drive enclosure.

I ran TIH 2011 on this system for over a year with no issues and have been running TIH 2011 on my wife's PC for almost 3 years with a similar setup.

Fri, 07/19/2013 - 19:26
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 11

Any suggestion? I tried the following again (twice- once on my own and once following tech support suggestions) and the issue still exists. I'm about to uninstall, get a refund and call it a day..

*****************************************************************************************************

*** Please do not change the subject line of this email; otherwise, your response will not be received. ***

Hello Robert,

Thank you for contacting Acronis Customer Central. My name is Tulsi.

Download the latest build of Acronis Scheduler:

https://kb.acronis.com/system/files/content/2005/12/1518/acronis.schedu…

Run the downloaded file. It will automatically update the service;

See if the issue is resolved. If it is not, then please proceed with steps 3 and 4:

Reboot the machine;

Recreate the scheduled tasks.

For further assistance, please feel free to contact us. I will keep this case open till it is resolved to your satisfaction.

Best regards,
Tulsi Saha
Support Engineer
Acronis Customer Central

Wed, 07/24/2013 - 15:41
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 51
Comments: 3768

Run chkdsk /r on the internal drive and the external drive.
Also run a drive checking utility from the drive manufacturer, as those sometimes catch errors missed by chkdsk.

FYI: two users in other threads reported failures backing up to eSATA drive, and they later discovered that the eSATA controller/interface or enclosure was failing. When they tried the same backup via USB, it worked fine.

Wed, 07/24/2013 - 15:44
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.