TIH 2012 Installed but cannot update

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Beginner
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Comments: 6

Whenever I try to create a boot disk or update the software, I receive an error message that "the product has not been installed correctly". I have tried to manually uninstall and reinstall, used the cleanup utility and reinstall to no avail. I can do backups and recovery without, as far as I can tell, any issues.

After reading some of the forum activity, it appears that version 2012 may be the "nail in the coffin" for Acronis. Two questions -- First, is there a fix to my problem without having to repeat the basic steps (e.g. uninstall and cleanup)? Note: I am comfortable editing the registry if I know what to look for. Second, if this is it for Acronis, what other backup program would you recommend?

Thanks in advance for any help ...

Sun, 01/15/2012 - 15:41
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Legend
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1. You can download the bootable media iso file from your Acronis account and use it to create an alternate (but same) bootable media CD. Burn the iso as an image onto a blank CD

2. Have you tried to restart the install file and choose the repair option?

Sun, 01/15/2012 - 17:04
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 6
Comments: 6

Thanks, I forgot about the ISO file. That helps with the boot disk. However, I still cannot update the software. I did try the repair option and that did not work either. I suspect there is something in the registry that is blocking the uninstall action for the previous version. However, that should not cause the error message when I try to update since it would not be looking for the uninstall at that point. Any other suggestions or thoughts?

Thanks again in advance for any help ...

Sun, 01/15/2012 - 17:47
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 6
Comments: 6

Am I experiencing a unique problem OR is there so much wrong with TIH 2012 that there is little good experience from which to make suggestions/recommendations?

Prior post:
>>> Whenever I try to create a boot disk or update the software, I receive an error message that "the product has not been installed correctly". I have tried to manually uninstall and reinstall, used the cleanup utility and reinstall to no avail. I can do backups and recovery without, as far as I can tell, any issues. <<<

Additional information ... I tried to uninstall TIH 2012 using Perfect Uninstaller. I have used this software a number of times without any problems. In fact, it has done a good job of removing all traces of the "uninstalled" program, much better than the Windows "uninstall" feature in Control Panel. However, when I uninstall TIH 2012, my Windows installation becomes corrupt and the only option I have is to use the Windows Vista disk to repair my installation. When I do that, it restores the "old" version of TIH 2012 and I am back to where I started ... "the product has not been installed correctly".

Any help would be greatly appreciated ... Thanks in advance ...

Mon, 01/16/2012 - 16:27
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 1

Hi,
My computer chucked a Hissy Fit and I had to reinstall, but when I installed PC Backup & Recovery 2011 it would not connect to the server. I downloaded build 6492 from the web but it has the same problem it states it cannot connect to the server.

Any Ideas???

Thu, 03/05/2015 - 08:56