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Transferring licence to a new computer

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Hi

Does anyone know how to transfer a licence to a new computer if you don't have access to the old computer? I can only find only to use an old computer to assign a licence to a new computer but not what to do if you don't have access to the old computer.

Thanks

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You need not do anything on the old PC. Install to the new PC and, as long as you have your serial #, you'll go through steps that will activate on the new PC and deactivate the licence for the old PC.

This answer is wrong, dont function, Activation is not possible because Licence in use !?
Very funny that I installed the the other notebook with Acronis 15 and before I deinstalled the version 13.

Hope Acronis can help quickly without hesitation

Hi Martin,
please follow this guide:
https://kb.acronis.com/content/48380
If you need any assistance, please contact our support: http://www.acronis.com/support/contact-us.html
Thank you,