Trial "7046" Doesn't Create A Backup

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello

I've done a clean installation of Win7 Home Premium 64bit on my Samsung Q320 laptop today and downloaded the trial version of TI Home 2010 version 7046.
After I installed Windows, I tried to create an image.
The software goes through the motions of creating a backup image, i.e. the progress box appears (but doesn't show any progress or time left).
After a few minutes it tells me it's complete, but when I look at the storage location, there's no back up file.

I've since tried reformatting Windows again and tried version "6053", that did manage to create a backup, but it couldn't be restored, it just went through the motions, with the dialogue box, but didn't restore the image file.

I've since reformatted again and used the Windows 7 backup feature to create an image successfully.
Then I reinstalled another "7046" downloaded trial and I still can't create an image file.

I've also done error checking on my C and D drives (D being the storage location) and found no errors.
Also tried C drive as the storage location too.

Any advice please.

Thu, 05/27/2010 - 22:56
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 11
Comments: 1342

Hello m9 m9,

Let me assist you.

As a possible workaround I may recommend you to create Acronis Bootable Media, boot off it and try to create a backup again. You can find the instructions on how to create a bootable media at the Chapter 15 of the User's Guide.

And to investigate the issue within Windows, we need some additional information. Could you please gather AcronisInfo tool output and submit a support request with the gathered information?

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Tue, 06/01/2010 - 11:22
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