True Image 10 kann nicht repariert oder deinstalliert werden

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Beim Start von TI 10 Home wird der Hinweis gegeben "Kann keine gültige Lizensnummer finden", und startet somit nicht. Ist aber regestrierte Vollversion.
Auch ein Reparieren geht nicht, noch schlimmer - es lässt sich noch nicht mal deinstallieren.
Betriebssystem ist Windows XP Professional.

Hat jemand eine Lösung?

Tue, 01/05/2010 - 15:53
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Hello Axel,

I will surely help you and resolve the issue you have experienced.

Unfortunately, the official language of our support forum is English, so I've used an online translator. As I understand, when you've tried to start Acronis True Image 10 Home, you had the following error message: "Acronis True Image can not find the proper serial number. You should reinstall the product"

There are 2 probable reasons of the issue:

  • Proper permissions could not be applied to the registry during installation of Acronis True Image
  • There was no proper serial number written to the HKLM\Software\Acronis\TrueImage registry key

Please do the following to fix it:

  • Uninstall Acronis True Image. If you're unable to do it via Add/Remove Programs, please have a look at this KB article to uninstall it manually;
  • Open Registry Editor (Start -> Run -> regedit)
  • Delete the following subkey:

HKEY_LOCAL_MACHINE\Software\Acronis\TrueImage (for Windows 32-bit)

HKEY_LOCAL_MACHINE\Software\Wow6432Node\Acronis\TrueImage (for Windows 64-bit)

  • Install Acronis True Image again. Make sure you install the full version from your account instead of a trial version.

Please let me know if you need any additional assistance, I'll be glad to help you.

Thank you.

Mon, 01/25/2010 - 07:41
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hallo!-Habe 2 Tage rumgemacht,Acronis zu deinstallieren.Neustart des Systems ging nur mit Reperaturfunktion von W 7.-Jetzt habe ich die Lösung:Man schließt alles.Dann auf -Ausführen-.da gibt man :-regedit- ein.Registrier Editor mit -ja-bestätigen.-HKEY LOCAL-MACHINE suchen und -Software-öffnen.Jetzt Acronis suchen und alles was drin ist löschen.Fertig.-Jetzt kann man das Programm bei Software,-Programme deinstallieren-ohne Probleme löschen.-Selbstverständlich Neustart.
Habe das nach 2 tagen endlich!! problemlos damit geschafft.-Viel Glück!

Sun, 09/05/2010 - 15:36