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True Image 11 Home - can't reinstall

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I have a laptop installed with Acronis True Image 11 Home. The laptop hangs occasionally for no reason. I think it has to do with the Acronis backup. So I uninstalled Acronis. But, now, when I tried to re-install, it gets to a certain point, then cancels the install saying I need to reinstall. No error message or anything. The install wizard just backs out the install and says to reinstall. What can I do to get it to install?

Thanks.

0 Users found this helpful

You may need to clear your temp folder. Open a command prompt and enter the following line:

cd %Temp%

Note the directory that is returned. Something like C:\Users\Name\AppData\Local\Temp. Now use Windows Explorer to look at that directory. You can either delete all the folders or look in the individual folders for any reference to Acronis. Then delete all folders that refer to Acronis. Try your install again.