True Image 11 stops working on Windows 7 Pro

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Posts: 4
Comments: 3

Hi folks,

First post, and hoping someone may have an idea what's going on. I'm using True Image Home version 11.0 (build 8,101) on Windows 7 Pro, both latest versions, and the former has stopped working (twice) seconds before completing a large backup (~70Gb). Is this a known problem, and/or am I going to have to upgrade?

Many thanks,

Andy.

Windows crash report as follows:

Problem signature:
Problem Event Name: APPCRASH
Application Name: TrueImageHomeService.exe
Application Version: 11.0.0.6007
Application Timestamp: 47fd08f3
Fault Module Name: snapapi.dll
Fault Module Version: 3.3.0.345
Fault Module Timestamp: 474445ca
Exception Code: c0000005
Exception Offset: 00002b58
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Tue, 12/15/2009 - 15:19
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 24
Comments: 3268

Hello Andy!

First of all thank you for the provided information.

Unfortunately the Acronis True Image Home 11 version is considered to be the outdated one (we have released 2009 and 2010 after it), it is not updated anymore and officially it doesn't support Windows 7 OS.

The only version that does support Windows 7 is Acronis True Image Home 2010. The reason for this is simple: when we designed Acronis True Image Home 11.0 and Acronis True Image Home 2009 Windows 7 was only in plans.

As far as Windows 7 differs a lot from XP and Vista (as well as Vista from XP), the installation of Acronis True Image Home 11 may still work - the product itself may function normally at the beginning, - but most probably later on the drivers will fail to properly access the hard drive (as it was in your case), and we even will not be able to help you, as far as it is not designed to work with Windows 7 at all.

The only option here is to upgrade the Acronis True Image Home 11 to the latest Acronis True Image Home 2010, as far as I can see from your account you already have the copy of it, so I would appreciate if you could let me know whether everything is working normally.

Should anything seems confusing or you have any further questions - just let me know.

Thank you.

Wed, 12/16/2009 - 00:40