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True Image 11 will not back up all contacts and email

Thread needs solution

When I select to back up contacts and email and do a full back up I am ending up with a 113 KB backup when it is normally over 1 GB. This has happened to me twice and I believe the first time just closing and opening the program solved the problem but not anymore. I have tried everything I can think of and still am not getting everything back up. The contacts back up but then it only shows 2 kb of messages when I do both separately. Again, I have more than 1 GB of messages.

Thanks for any ideas or suggestions.

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Hello Norm,

I'll do my best to fix the issue.

However, first I need some additional information from you. Could you please provide me with the following?

  • The build number of the product, which you can find in the Help -> About dialog;
  • Exact title of E-mail client (e.g. Microsoft Outlook Express 6.0, Microsoft Outlook 2003);
  • Quantity of user profiles;
  • Amount of the accounts for these profiles and their type (POP3, IMAP, etc);
  • If the accounts within a single profile are of different types, please provide the amount of the accounts of each type. (E.g. profile [XXXX] contains three imap accounts and two pop3 accounts);

We are looking forward to hearing back from you at your earliest convenience.

Thank you.