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true image 2009 restore problem

Thread needs solution

Using Acronis True Image 2009 on Vista HP.
trying to restore backup made about 6 months ago by using manage and restore. I browsed external HDD to open file but the ok button is greyed out as if the program does not recognise the backup folder. Why should this be? If it does not recognise the backup file what is the point of the program in the first place?

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Hello K McConville,

Thank you for posting and welcome to the Acronis forum.

I will do my best to help you with this issue.

Could you please get back to us with screenshots of ATIH2009 recovery wizard where the Next button is grayed out as well as a screenshot of your folder backup location.

Are you all your backups located in one folder?

Please let me know if you have additional questions.

Thank you.

K McConville,

When browsing for the folder containing the *.tib backup file, do all your browsing from the left pane.

Once you get the folder selected in the left pane, then click and select the actual backup file from the right pane. Once the file is selected and it appears in the path window below, you should have the Next button available.