True Image 2010-7046 Bootable Media

I am going to make a bootable disk with Winpe and see if it happens with that.

You could also try setting acpi=off on the Linux Acronis loader disk and see if this makes a difference. But trying WinPE is an excellent idea.

I did some "extensive" testing, and found out the problem only occurs when doing a Back Up operation. Doing a Recover (Restore) operation works properly. The problem happens with the True Image 2010-7046 Bootable Media, both without and with the Plus Pack installed.

True Image 2010-7046 with WinPE does work properly, for both Back Up and Recover.

The previous maintenance level of True Image 2010, 6053, works properly, as does the latest maintenance level of True Image 2009, 9809.

Setting acpi=off did not make a difference. It was worth a try!

If anyone has any ideas, suggestions, or something to try - please pass it along.

FWIW, I'm running a Dell Optiplex 960 with an Intel Q6600 processor, and 4 GB of memory.

instead of manually powering off the machine. Try to access the Windows Task Manager (Ctrl-Alt-Del) and end the process of TrueImage.

I tried Alt-Ctrl-Del to get out of it, and it doesn't do anything.

I even tried moving the cursor around on the screen - trying to click on a button that might work, and all it does is "beep".

And powering off the PC, I have to hold the power button in for the wait period to "force" it to power down.

So, it's hung pretty good. The interesting thing is it works with level 6053 - so something got broken in the new maintenance level.

I have done "clean" installs of all the versions and maintenance levels, to make sure there are no anomalies with what's running.

Since the WinPE version does work, I would imagine that it is some hardware/driver issue that the other ways have some issues with. I use build 6053 on an older Dell Dimension 8300, only with WinPE or ISOLINUX bootable media, and only for disk imaging with no problems. I haven't had any reason to change to the 7046 build.

Since TrueImage 2009 level 9809 works, and TrueImage 2010 level 6053 works - but level 7046 does not, I would suspect something changed between 6053 and 7046 to make it not work. That's just one of those "gut feels".

I think if it was a driver problem, the problem would occur before the backup was finished. The backup does run to a normal completion - it's just that instead of the pop-up coming out saying it completed, there is no pop-up and it's just the menu screen... and there is no way to get out of it without forcing a power down of the PC. (This has me thinking of installing a "Reset" button on the rear of the PC - that is something easy to do!)

At this point, I'm not running in Windows. I'm running the stand-alone bootable True Image disk. I run a backup on weekends using this, so I can get a good backup of everything to an external disk - including Windows in a "shut down" state.

Yes, if I was running in Windows, and the PC wasn't hung up, I could go into that and end the process.

This afternoon, I downloaded the "Bootable Media" from the Acronis website for True Image 2010 build 7046, and wrote the ISO file to a CD. I booted it, and it has the same issue - if you do a backup of a hard drive, it does the backup - but instead of the "completed" pop-up, it just goes back to the menu screen - and there is no way to get out of it without powering off the PC. It will do a "Recovery" operation with no problem, it is just on a "Backup" operation that the problem occurs.

Paul-

My approach is similar (using TI under WinPE) and works quite well. I'm one that likes to do disk imaging outside of Windows.

The behavior you have observed if very strange - I don't pretend to understand why, though. It would be interesting to find out, but if you are at all like me, you don't really have the time to do what is necessary to solve the mystery.

Hi Gary, TrueImage does work well with WinPE, and it's really not that complicated to make once you've done it a couple times, lol.

If you get a spare moment, you might make a "bootable recovery disk" and try doing a backup with that - and see if you have the same problem with TrueImage (build 7046) I'm having. It should be easy to reproduce the problem - it happens every time for me.

Sometime this week I'm going to put a "Reset" button on the back of the PC so I don't have to power it off when something like this happens.

I'm not inclined to try build 7046. At least, not install it. I might try the ISOLINUX version, since this does not require installation.

I have eight different bootable CDs with Build 6035, not counting the variations of WinPE CDs. They all work.

It would be interesting if you could try the ISOLINUX of 7046, and try a backup - and see if you get the same result, after the backup has completed.

Yes, the 6035 build of TrueImage 2010 seems to be okay.

Hello,

Gary, thanks for your help.

Paul, let me correct your last comment.

We don't have n ISOLINUX bootable media yet because of the serious issue with it. ISOLINUX Bootable Media, on the contrary, detects disk geometry on its own, not from BIOS. Hence, in some cases, the product may assign incorrect disk geometry, and as a result the restored system will be unbootable. You can find additional information at this KB article.

So the bootable media available in your account is 'Acronis Loader'-based.

Please reply to this thread if you have any additional questions.

Thank you.

You're right... my bad. I got "confused". The "Acronis Loader-based" bootable media I was using seems to boot into Linux, hence my confusion.

Yesterday evening, I tried both Vista and Windows-7 AIK with TrueImage 2010 build 7046, and it does work properly. But... the "Acronis Loader-based" bootable media - both built from True Image 2010 build 7046 installed on the computer, and downloaded from the Acronis website - have the hang condition after a backup finishes.

Thank You,
Paul Adrian.

 Hello Paul,

Thank you for posting.

Could you please clarify where Backup Location is placed (whether it's on internal, external, or network hard drive)? Could you please save the archive to another than the current location (from internal to external drive, from networked to internal drive, etc.) and see if the issue remains? This will help to localize the issue. 

We are looking forward to hearing back from you at your earliest convenience. If the provided information is not clear or if you have any other questions do not hesitate to post them and we will be glad to answer.

Thank you.

Paul-

I should be able to try a backup with the downloaded 7046 ISO (which is Acronis loader - I used it yesterday) possibly tonight. I always set it to shutdown after the backup and validation. I'll let you know if I see any problem.

Thanks Gary - I appreciate that! I did not think about checking the "shutdown" box - I am going to test that this afternoon. I use all the default settings, but I do set compression to "maximum". I'll try using the default on that as well. I'll report back after I do that.

If your test tonight works, I have an Optiplex 740, which is AMD based, that can connect and test to, the Optiplex 960 is Intel based and that would make sure it's not a chipset issue.

Thank You!
Paul Adrian.

I wouldn't set compression to anything higher than Normal, myself.

Hi Gary, I found something... you don't need to do testing this evening. I can make the problem happen and not happen... I'm going to do more testing, and I'll post what I find tomorrow or Thursday.

Paul-

I did my backup testing anyway (too many post of problems with 7046 build rescue disks - I was concerned). Anyway, a backup carried out with my normal procedure worked fine, no hangups or error messages. This is using the downloaded ISO Plus Pack file from my account, booted from a CD. About 80 GB backup from an internal WD drive to an external USB 1 TB Seagate (WD core, though) drive connected with short USB cable to rear USB connector on tower. Normal compression, HDD speed maximum, validate after backup, shutdown upon completion.

I did a lot of testing, and found what I think may be the problem.

I am backing up a 15 GB Partition, that has about 3.4 GB of data on it. It contains client information, and I really don't want to take any chance of losing it. Every night, I bring up the bootable True Image 2009, and back up that Partition to 4 GB Flash Drives. I have two flash drives, and alternate them from night to night.

The flash drives I've been using are Memorex 4 GB USB Flash Drives, Memorex Manager 4 GB USB 2.0 Flash Drive (98057). When I use the bootable True Image 2010 at the 7046 level, it actually does the backup... and when it's complete, it does not display the "backup completed" message. There is nothing to click on, and there is no way to get out of it aside from manually turning off the PC.

I tried backing up to an external hard drive, and that runs okay - with no problems at all. That was interesting...

I thought about using a different flash drive, and tried a backup with an 8 GB Kingston USB Flash Drive, Kingston DataTraveler 101 (DT101C/8GB), and it fails the same way the Memorex flash drive does. I tried using one of the USB ports on the USB add-on card, on the rear of the PC, and it still fails. So, it appears to maybe be a problem with backing up to USB Flash Drives - since it fails with both the Memorex and Kingston Flash Drives.

Any ideas or thoughts?

Thanks, I really appreciate the help!
Paul Adrian.

For data only, you're probably better off using something like Karen's Replicator or Microsoft's Sync Toy. Both are free and I know KR does the backup in native format, not a proprietary format that True Image uses and which ONLY True Image can restore.
Using True Image in this situation is like using the proverbial steam roller to crush a peanut, IMHO.

I've been using Microsoft Sync Toy for data file backups - it met my needs better than Karen's Replicator (which is also very good). I use True Image for disk backups only. So I agree with DwnNDrty, who may have been the one I was alerted about the existence of SyncToy by in the first place via one of these forums. 3.4 GB of data should go really fast, unless each and every file changes every day.

I have ATIH 2010 Plus Pack 7046 and a new Recovery Media.
On my PC there are 2 hard drives. First has 3 partitions: E-recovery,C-main with system, H- for files.
I maid a back up of partition C by ATIH.
Recovering it by Rescue Media goes without mistakes .
When I try to do it by the main program: after restarting it damages the partition.

Ya Wan,
The recommended procedure for restoring the system partition is to use the TI Rescue CD. Restoring the system partition from inside Windows is not recommended and much of the time will not work.

Hello GroverH
Main program create a working Rescue Media but cannot recovery system. It is impossible to understand this.
Please show my message to Oleg who worked with me for creating a working Rescue Media. May be He can help.