True Image 2010 Backup Wizard crashes on Vista 64-bit after HDD Writing Speed is shown

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Beginner
Posts: 1
Comments: 1

I hope this is the right place for a bug report. I clicked the Customer Service menu item in the app and it takes me to a web form that doesn't even list 2010 as a product.

I'm on Vista 64-bit and I consistently crash (VS2008 JIT debugger shows it is an Access Violation, on a non-null address, in TrueImageHome.exe) in the Backup Wizard. To reproduce:

1. Bring up the Backup Wizard.
2. Navigate to the Backup Options, HDD Writing Speed tab
3. Change HDD Writing Speed to a % that isn't Maximum. Mine happens to be on the third tick. No idea if the crash is related to the specific setting or changing the setting or just viewing the tab. I suspect the problem is from just viewing the tab, and that the AV is a double-free of some memory related to the controls on that tab.

Then either:

4. Select Finish.
5. Click Proceed. CRASH!

OR

4. Click Cancel. CRASH!

However, if instead I

4. Click Proceed.

It doesn't crash.

Mon, 11/09/2009 - 23:13
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 4
Comments: 942

Hello Steven,

I will do everything possible in order to resolve the issue you experience.

I tried to change HDD writing speed myself on Windows Vista and the issue wasn’t reproduced. In order to investigate the issue I would recommend you open a new support request and attach the following diagnostic information:

- Reproduce the problem (application crash);

- Do not close the "Application has stopped working" window;

- Run Task Manager (press Ctrl-Shift-Esc buttons);

- Go to "Processes" tab and right-click on the crashed process;

- Select "Create Dump File" item from the menu;

- Pick up the .DMP file created and send it to us;

- Open Start->Run (or press Windows-R buttons) type "%USERPROFILE%\AppData\Local\Microsoft\Windows\WER\ReportArchive" string without quotes and hit Enter key

- After that you will see a folder (or a few folders), the name of which starts with "Report"

- Please send us Report.wer file from the last created folder

Please note that you may add the two collected files into rar or zip archive file.

You can also attach the diagnostic info to your next reply.

If you are not using the latest build 6053 you may want to update to it.  I am not certain if the issue is addressed in the new build at this point, however it is generally a good idea to be up to date. You can download the latest build from your account under registered products.

Let me know if you need further assistance.

Thank you.

Tue, 12/15/2009 - 08:56
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