True Image 2010 HD Clone Hangs up at 7%

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Acronis® True Image Home 2010 - I am quite familiar with the DOS version and have had problems with Windows-based versions working correctly in the past. This version also has some issues.
I attempted to Clone my HD and the process proceeded fine with a re-boot to DOS, progressing until it functionally stopped at 7% completion. I pressed a single key on the keyboard and Cloning continued but again stopped now at 15%.
Unlike a few nights ago when I successfully completed a Clone process without this issue, I see no logical reason for this with the Windows-based 2010 version. There are no messages indicating that there is a problem, nor is there a message prompting me to press any button to continue.
Just to back up (no pun intended) a bit, the HD I am trying to Clone is 1-Tb which with the DOS version takes about 8 hours. After 12 hours and what appered to be cessation of the Clone process that I mentioned above, only 7% was complete. Finally, I am saying that it stopped progressing at 7% without my prompting because the HD LED was extinguished; there was no read/writing occurring.
Thank you for your help,
Bill

Thu, 07/29/2010 - 18:24
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Bill,

Thank you very much for your post and welcome to our forum. I will do my best to assist you.

I am very sorry for the inconvenience but at the moment it is not clear why this issue occurs. It will require further investigation and in the meantime, as a workaround, please try using the bootable media instead. I am confident that it will work.

To get the Windows issue resolved, please submit a support request with the following report. I am certain that our Support team will get this issue resolved.

Please let me know if you have additional questions.

Thank you.

Mon, 08/02/2010 - 11:29
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