True Image 2010 Home Try&Decide loses shortcuts

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Beginner
Posts: 1
Comments: 0

After trying Try&Decide my quickstart shorcuts were missing after discarding changes. I use 64 bit Windows 7 and had turned the quickstart toolbar before using Try&Decide. I turned the quickstart toolbar back on after discarding changes and all the shortcuts were in a different order.

Sun, 11/08/2009 - 08:13
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 2
Comments: 843

Hello James,

Please accept our apologies for the delay with the response.

Let me assist you with this situation.

We haven't faced similar issues with this product, so could you please let us investigate the issue and clarify do the following:

-As far as I understand, you're launching Try & Decide, but right after discarding changes the system changes the order of Quick Start shortcuts in Windows 7, is that correct?

If yes, could you please create two screenshots of icons before and after?

- Get to the window which you want to make a screen shot of;
- Hit the (Alt+)PrintScreen button on your keyboard;
- Run Paint usually available in Start\Programs\Accessories or another graphics application;
- Choose Paste command in Edit menu;
- Save the result picture in JPEG format being preferable.

-Could you please let me know the build number of the product, which you can find in the Help -> About dialog (it should be a 3 or 4 digit number)?

-Please generate system report (it can be applied to Acronis True Image Home 2010 version only) as it's describe in this article. You should perform the part Generating Acronis System Report in Windows. 

-Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the issue appears and the link to this thread. Please provide me with the case number you receive after that, so I can speed up the process.  We will do our best to investigate the problem and provide you with a solution.

Additionally to this, you are welcome to ask me any other questions concerning Acronis, and I will assist you further.

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Thu, 12/17/2009 - 08:57
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