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True Image 2010, Just installed, and won't run.

Thread needs solution

It loads past the initial splash screen, but as soon as to click on anything it crashes.

Of course, I tried an uninstall, re-install.

Please help

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 3/16/2010
Time: 7:27:01 PM
User: N/A
Computer: 6t6t6
Description:
Faulting application securezone_upgrade_standard.exe, version 13.0.0.6053, faulting module msvcr80.dll, version 8.0.50727.4053, fault address 0x000172f9.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 73 65 63 ure sec
0018: 75 72 65 7a 6f 6e 65 5f urezone_
0020: 75 70 67 72 61 64 65 5f upgrade_
0028: 73 74 61 6e 64 61 72 64 standard
0030: 2e 65 78 65 20 31 33 2e .exe 13.
0038: 30 2e 30 2e 36 30 35 33 0.0.6053
0040: 20 69 6e 20 6d 73 76 63 in msvc
0048: 72 38 30 2e 64 6c 6c 20 r80.dll
0050: 38 2e 30 2e 35 30 37 32 8.0.5072
0058: 37 2e 34 30 35 33 20 61 7.4053 a
0060: 74 20 6f 66 66 73 65 74 t offset
0068: 20 30 30 30 31 37 32 66 000172f
0070: 39 0d 0a 9..

----------------------------------------------------------

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 3/16/2010
Time: 7:22:52 PM
User: N/A
Computer: 6t6t6
Description:
Faulting application trueimage.exe, version 13.0.0.6053, faulting module trueimage.exe, version 13.0.0.6053, fault address 0x0033ddc0.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 74 72 75 ure tru
0018: 65 69 6d 61 67 65 2e 65 eimage.e
0020: 78 65 20 31 33 2e 30 2e xe 13.0.
0028: 30 2e 36 30 35 33 20 69 0.6053 i
0030: 6e 20 74 72 75 65 69 6d n trueim
0038: 61 67 65 2e 65 78 65 20 age.exe
0040: 31 33 2e 30 2e 30 2e 36 13.0.0.6
0048: 30 35 33 20 61 74 20 6f 053 at o
0050: 66 66 73 65 74 20 30 30 ffset 00
0058: 33 33 64 64 63 30 0d 0a 33ddc0..

--------------------------------------------------

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 3/16/2010
Time: 7:17:27 PM
User: N/A
Computer: 6t6t6
Description:
Faulting application trueimage.exe, version 13.0.0.6053, faulting module trueimage.exe, version 13.0.0.6053, fault address 0x0033ddda.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 74 72 75 ure tru
0018: 65 69 6d 61 67 65 2e 65 eimage.e
0020: 78 65 20 31 33 2e 30 2e xe 13.0.
0028: 30 2e 36 30 35 33 20 69 0.6053 i
0030: 6e 20 74 72 75 65 69 6d n trueim
0038: 61 67 65 2e 65 78 65 20 age.exe
0040: 31 33 2e 30 2e 30 2e 36 13.0.0.6
0048: 30 35 33 20 61 74 20 6f 053 at o
0050: 66 66 73 65 74 20 30 30 ffset 00
0058: 33 33 64 64 64 61 0d 0a 33ddda..

-------------------------------------------------------

Event Type: Information
Event Source: Application Popup
Event Category: None
Event ID: 26
Date: 3/16/2010
Time: 7:22:56 PM
User: N/A
Computer: 6t6t6
Description:
Application popup: TrueImage.exe - Application Error : The instruction at "0x7c910a1b" referenced memory at "0x00000004". The memory could not be "read".

Click on OK to terminate the program
Click on CANCEL to debug the program

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

0 Users found this helpful

Hello Mike,

Please accept our profound apologies for the difficulties you've experienced.

I'll do my best to help you, but first of all I need additional information from you.

  1. Could you please clarify: have you created Acronis Secure Zone by the previous versions of the software?
  2. Please create crash dumps as described at this KB article
  3. Please collect AcronisInfo using our special utility
  4. Pick up crash dumps and AcronisInfo output and send me that data via Private Message

We are looking forward to hearing back from you at your earliest convenience.

Thank you.