True Image 2010 won't work after a year

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I have been using this for about a year and was very pleased with it, for backups and for being able to clone.

I backed up at least once a week, and did one as usual a week ago. Yesterday I tried again, and got an Error 1008 message, and it would not backup at all. I tried another external HDD, same result. I then did a Windows Restore back to last Sunday when it still worked, and it still would not backup

So, I wrote to customer support, and just received a reply that they could not support it as it anymore. They recommended I upgrade to 2012. I have no need of this, as mine has been working perfectly.

I do not appreciate Acronis being unwilling to stand behind defective software. In 20 years of using computers, I have never had any software program that stopped working after one year, that the company was not willing to stand by with technical support. Even Microsoft is better than Acronis.

I have been so pleased with Acronis True Image Home 2010 that I have recommended it to several friends and my computer clients. But certainly no more, if they won't even help with a technical glitch in their own software.

Anybody have any idea how to fix this. Could I uninstall and reinstall it?.

Mon, 05/23/2011 - 20:55
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Unless it's a true image 10 (from year 2007) they should support it - http://kb.acronis.com/content/6031
TI 2010 is still "last version or previous" (http://www.acronis.com/support/advantage.html in the very bottom) and 2012 is not out yet. However it is supported only in pay-per--incident model ($10) because 30 days since purchase passed.

Tue, 05/24/2011 - 03:53
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Hello Geoffrey and dev-anon,

Thank you for your posts and I appreciate your help dev-anon.

Geoffrey, let me offer you additional assistance please.

I apologize for the inconvenience. I went through the case and as dev-anon mentioned, you were offered to either upgrade to Acronis True Image 2011 Home or purchase a pay-per-incident number.

We still support Acronis True Image 2010 Home because it is an n-1 version. When Acronis True Image 2012 Home comes out we will stop supporting ATIH 2010.

The error message that you refer to: "Error 1008 Failed to execute the script. An attempt was made to
reference a token that does not exist (OxFFF0)" could be caused by the corruption of Acronis True Image 2010 Home installation.

I would recommend to remove your current version of Acronis from Windows add/remove programs and download and install the latest build (7160).

Our Management team is aware of the situation as well and we will address it.

Please let me know if you have additional questions.

Thank you.

Tue, 05/24/2011 - 07:40
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Thanks for the replies.

Anton, thank you for your email and for the above information. I was thinking about uninstalling and re-installing, so that will be my next step. I have downloaded the latest version of 2010, so am ready to try that when I get time. Will keep my fingers crossed and post the results. Geoff

Tue, 05/24/2011 - 15:06
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I just finished uninstalling and re-installing the latest version of 2010.

Alas, I am still getting the same problem, with box that states:

Error 1008. Failed to execute the task script. At attempt was made to reference a token that does not exist.(OxFFF0).

I clicked "More information" and in the message it gave: Event code: 0x00640067+0x00090BC0

Anybody have a clue as to what all this means, and if there is any way to fix it? What the heck does "failed to reference a token" mean?

Sadly, Geoff :)

Tue, 05/24/2011 - 16:20
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Me again. More questions:

1. If I upgrade to True Image 2011, do you think the same problem will occur?

2. If it does, do you think tech support can find a way to fix it?

3. If not, can I get a refund?

Geoff

Tue, 05/24/2011 - 18:17
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You could download the trial version and see.
Windows uses tokens and the fact it can't access one means that something is amiss in Windows most likely. See if the RPC service is operational.

I would go back in time and do a restore from an old backup that is well into the "operating properly" timeframe. This would restore everything which is better than Windows Restore. Also, you may have a bad registry entry that won't get fixed with a reinstall or a Windows Restore. Other possibility is problem caused by other application installation or a Windows Update. If the older archive works then you could put things back little by little and see when (if) it fails.

I'd do the test TI restore onto a spare HD if you have one.

Tue, 05/24/2011 - 18:58
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Seekforever, Thank you for your suggestions.

<slaps forehead> Pretty stupid of me, but once you suggested it, I finally decided to put in my rescue CD and restore from two weeks ago to see if that would fix the problem. I am happy to say that it did and now the program is working as it should. I just finished a full backup to my external HDD.

I appreciate everybody's help.

Tue, 05/24/2011 - 22:00