True Image 2011: backups failing due to "specified file can not be found"

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I am running Windows 7 64 bit and waiting upgrade to Windows 10- the compatibility program for the upgrade requests me to remove True Image 11. This I will do and upgrade to True Image 2016, which is compatible.

However I have been experiencing problems over the past few months with existing backups with True Image 2011, with this message popping up at intermittent intervals "specified file can not be found". I believe this is due to my system failing to recognise my external USB hard drive. I have tried different hard drives, changed ports and cables but it still happens. If I can catch the message while doing a file/folder backup and click retry, it will carry on but this is not always convenient. When trying to create an image, it was impossible to get the backup to continue at all. I have also tried turning off my Internet security program (not a good idea of course) but it still happens.

I have tried a couple of other backup programs as well and the same thing happens so I am not "blaming" Acronis! However I am a loss to know what is causing this and I am hoping that someone out there can point me in the right direction. I need to fix this before upgrading of course to ensure that my vital files are safely backed up.

I attach an extract from today's log where this occurred

Many thanks in advance

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log_extract.jpg 75.54 KB
Thu, 10/08/2015 - 12:27
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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With 2016 now installed. I am assuming that you have created all new backup tasks.

You might consider trying a different usb cable or connector if you believe you might be lossing your connection.

Anytime the usb storage disk is attached, TrueImage is expecting and requiring that the drive letter be the same as when the task was created.
Sometimes, Windows will change drive letters due to which extra devices might be attached. When a wrong drive letter is the issue, that message would be applicable.

Fri, 10/09/2015 - 01:04
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 3
Comments: 3

Thanks for your reply. I have not yet installed True Image 2016- I am trying to fix this error before going any further! I can confirm that I have tried a new cable and that the drive letter is not changing. This happens on different external drives and on other ports and with other programs so I am leaning towards the USB driver...but I am not sure what I can do here as the website for my motherboard (Asus) only have an updated driver for my eXtensible Host Controller, which I have also installed. I guess I could try getting in touch with Asus and see if they can help!

Fri, 10/09/2015 - 08:07
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 172
Comments: 11125

Is this a desktop or laptop? If desktop, try connecting to a rear outlet. Don't plus your backup drive into a printer or usb-hub detc. Use only a direct connect.

Is the usb storage disk a usb2 or usb3?
What are some of the specifics of the usb disk such as brand and size

This also could be a "sleep" issue in that the usb disk could be in sleep mode during the check.

Another option is to look at the Control Panel/Power cofigurations

and look at the settings of the selected pwer settings for the usb settings.

This link may be of interest for help in locating drivers.
http://www.iobit.com/en/driver-booster-pro.php

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Sat, 10/10/2015 - 01:02
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Comments: 3

Thank you so much for taking the time to post this very useful information. I can confirm that my HDD' are plugged directly into the ports, although one is on the front panel. I will check the sleep mode issue and the specs of my drives and come back with the results.

I also spoke to my PC's makers and they suggested uninstalling the host driver and rebooting before updating with the newer driver from the Asus web site, rather than just updating over the old one.

It is a learning curve!

Sat, 10/10/2015 - 06:50