True Image 2012-Create Bootable Media Error
Selecting Create Bootable Media in True Image 2012 I get an error 0X18000B. Cannot load required components. Please reinstall Acronis True Image Home (0x18000B) ti_boot.so (0x18000B)
Attached is a screen capture of the error.
I don't have Disk Director, don't even know what it is, but I'm having the exact same problem.
I restored my system from a backup. Uninstalled Acronis 2011 then installed Acronis 2012 again. I was able to create a bootable recovery disc.
I'd created an image using ATI 2011 build 6868 immediately before installing ATI 2012, so I've also restored that image, uninstalled ATI 2011 and then attempted to install ATI 2012. Unfortunately ATI 2012 won't install on my system. It generates a ~5MB verbose error log file (similar to what I mentioned above), and I'm unable to send it to Acronis support, as it bounces saying it's an unmonitored mailbox.
I've done this twice, and ATI 2012 will not install on my machine. Running Win7 Pro SP1 x64 with 8GB RAM.
I have run into the exact same problem as everyone else. I think it is time for Acronis reps to answer this question because none of us know what the hell to do. I started with version 2009 and upgraded every time until 2012 so, come on, Acronis, help us with your software issues, please?
When uninstalling TrueImageHome 2011. If you do NOT have any other Acronis products installed, your best chance of success is to use the cleanup utility which removes all traces of all Acronis products. The download link is below.
After completion of the uninstall or the cleanup, revisit the prior location where Acronis was installed and recheck for any residue which may need additional deletion.
Places to check
Windows 7
C:\Program Files (x86)\Common Files\Acronis\
XP Pro
C:\Program Files\Common Files\Acronis\
Added edit:
Alternative: If you wish to try the normal uninstall for 2011 and then if the 2012 install fails, then you can use the cleanup utility. Reminder, don't use the cleanup if you have other Acronis products installed which you want to keep. In the past, Plus Pack has been listed in the Registry under Plus Pack--not Acroins so it a separate uninstall--if done the uninstall using the Add/Remove option.
This link about my upgrade from 2011 to 2012 might make for some lengthy interesting reading.
http://forum.acronis.com/forum/24229#comment-74457
I've done more testing and have found that:
I can create rescue media from both ATIHPP2012 and Disk Director 11 as long as I don't put True Image on the media (Disk Director only). I can create True Image 2012 rescue media just fine as long as I use the WinPE rescue media builder.
I can only install ATI2012 if I install over the top of ATIPP2011. If I uninstall 2011 and then try to install 2012, installation bombs and rolls back. Cleaning the registry makes no difference.
I've been using True Image for many years and have upgraded annually. Usually uninstalling the previous version, (sometimes cleaning the registry) and then installing the new version resolves any issues. This year, the new version will only install over top of the previous version.
Well, two very different approaches to this situation. Thanks GroverH and twokatmew for these suggestions. Since I am not a computer geek, although I do get asked to solve a lot of computer problems by friends and aquaintances, I am at a loss for words with this. I will play around(I am no chicken), but on reading the warning about cloning, I am VERY disappointed in the 2012 version of ATI because I just bought a 2 TB drive and am about to make it my boot drive. Now, with these warnings I shall contact Acronis Tech department before I really screw up things. Thanks very much to you two for your replies to my post and if I learn something new I shall post it here too. Thanks again
Jim
James,
To protect yourself in case of a cloning issue, do a full disk backup which includes all partitions on the disk. Having a complete backup normally enables you to recover should you have issues. Using the 2011 Bootable Media Rescue CD to make a complete backup is a good way of getting yourself prepared for a 2012 upgrade.
Acronis provides two ways to replicate your disk onto a larger disk.
A. Restoring a full backup onto the new disk using a Bootable media Recovery CD
B. Cloning using the Bootable media CD.
Check out the the new 2012 "HELP" along the left margin. It has a updated clone section and it is more instructive than past versions. Don't be afraid of the clone but be prepared if something should go wrong. One of the more frequent mistakes is a user mistake whereby the wrong disk is selected. Having your disks identified by volume names can help--also know characteristics about your disk such as used space,etc. If you have some reading time, look at my guides inside my signature below--especially index items 3-BB,3-CC and 3-DD.
The new 2012 HELP would be instructive to anyone reading it--even geeks or non-geeks like me.
Thanks GroverH for the good advice. I also have Norton Ghost 15 to back ip my drive, so, infact, I will have 2 good backups before I start. I like to be prepared :-)
Jim
Just a quick reminder, you can download the recovery disk as a .ISO and burn it to CD. That's what I did.
According to the web site, the downloaded stuff is the same as what you get when you roll your own.
While I'm angry about this problem, I wasn't going to stand on principle.
Thanks for that. I think it will help us all.
Jim
Though my installation of ATIPP2012-5545 was unable to create rescue media, I was able to create WINPE rescue media. I was also able to run my usual backup of my C partition (OS and apps) from a shortcut I created manually sometime ago. Yesterday, however, when I fired up ATIPP2012, it seemed to start OK, but when I clicked on anything in the GUI, Win7's mouse pointer just spins and spins. Eventually Windows reports that the program's not responding, and ATI never recovers from this state, so I have to end the task manually. When I installed ATI2012, it integrated all three components into Windows. Even if I don't attempt to run ATI2012, I'm unable to deintegrate ATI from the Control Panel's Backup and Restore. (Windows says it's done it, and that I must close and reopen Control Panel, but ATI2012 remains integrated. Even rebooting makes no difference.)
Anyway, because ATI2012 was completely unresponsive, I once again restored the image I made before attempting to upgrade, so my machine was running ATIPP2011-6868 just fine. I successfully deintegrated all three components of ATI2011 from Windows, ran the ATI 2011 cleaner app and removed all traces of ATI2011 and DD11. I then cleaned the registry and rebooted. Finally I disabled both SuperAntispyware Pro and Eset NOD32 (most recent versions of each). This time I was able to install ATI2012, reboot, install ATIPP2012. I rebooted and let the system settle for a while. But ... once again, when I attempt to start ATI2011, the GUI fires up, but as soon as I click on anything within its GUI, it thinks for a long while and finally reports that it's not responding. As a result, I can't even import my backup settings. I booted with my WINPE ATI2012 rescue media and created an image of the machine in this state, and then I once again restored my image with a working ATIPP2011.
At this point, I'm very tired after spending three days wrestling with this. I'm used to a fair amount of wrestling in order to get the first new release of ATI's latest version installed, but I'm unaccustomed to giving up without success. Nevertheless, I'm thinking that's what I'll do and wait for a subsequent release of ATIPP2012. But I do have some concerns about activation, etc.
Because my original though broken install of ATI2012 did get activated, I assume this means the installation is linked to this machine, which is fine. But because ATI2012 completely stopped responding, I trashed this installation. (I do have an image of this broken installation of ATI2012 though.) Now I have a new installation (and image) of ATI2012 where I was able to create rescue media (both WINPE and otherwise), but the program says it's not activated. Because ATI2012 is unresponsive, I can't activate it.
1. What will happen now that I've abandoned this image and restored my working image of ATI2011? Will I run into activation problems later when I attempt to install a subsequent release of ATI2012?
2. I never uninstalled the activated ATI2012 (and don't know if I can, even if I restore this image). Will this cause a problem with activation later? Also, what's the procedure for de-activating an installation so it could be moved to another machine? ATI2012 stopped working before I was able to play with it much, so I can't poke around in the program to find out.
3. If I simply continue using ATI2011 and upgrade to ATI2012 later when a new, functioning release is available, I'll most likely have passed my 30 days of free support. I'm not so concerned about that, as I am about losing my ability to return a non-functional software purchase. I have not opened a support incident, as I'm reminded of the OLB fiasco where I encountered many headaches dealing with support reps who knew nothing of the ongoing issues and failed to read the forum threads on the subject. So ... to save on headaches later, should I just return my purchase and re-purchase a few months down the road? I poked around yesterday and don't see any mention of how to get a refund.
I'd appreciate some advice on how to proceed at this point. TIA.
I've been using Acronis for years and have Disk Director 11 and ATIH2011. Each new install is a bit painful, but eventually it works very well.
This time was different. I am currently building a new Windows 7 64-bit computer and nearly finished installing things. I got this email for the new product and the timing seemed auspicious, so I ordered and installed it and the Plus Pack immediately.
As I have been building I have made nightly full image backups of the system partition. I don't use or need any of the fancy features - no sync, no continuous backup, no Try and Decide, no incrementals, no schedules, just full image backups and restore when I run it manually.
The first thing I did after installation was to make a recovery disk and I hit this problem immediately.
I get in touch with a tech support guy who seemed to know what he was doing. We did an unininstall, ran the clean utility, fixed some registry entries and rebooted.
I got a blue screen.
Ran Windows recovery - it found the system disk, but the disks were enumerated differently (I have 6 drives each is 2 TB a mix of Sata 6GB/s and Sata 3 GB/s).
Although the system disk was the only one marked active and bootable, Windows recovery would still not fix it, but it did manage to mess up my registry, alter the BCD image, and disable all my MIDI devices in trying to make the system bootable. I have a number of music tools that use unsigned drivers, I think these got disabled, too; that program was very thorough in it's scan of things to try. It took a LONG time to go through 12 Terabytes of stuff.
I finally did a complete restore back to ATI2011 with my old recovery DVD and fixed the MIDI devices, etc.
This was a total disaster and a waste of more than a day. It is ironinc that in trying to be careful and making sure I could have a disaster recovery mode I created the exact situation I was trying to avoid in the first place.
Acronis needs to have a much more robust installer/uninstaller. And having users edit system control registry keys is just barbaric. This scene of installation errors has played out in every new release for the past several versions. Since it digs so deeply into the system it is very hard to remove - that should be automated, not a user process.
On the good side, I got a chance to test the new Windows 7 recovery features and try out ATIH2011 recovery on this new machine.
And I believe ultimately this will be worth it because Acronis has saved my a** several times in the past and is a very fine tool when it is set up right. And the full system image backup with verify takes only about 15 minutes on my system.
I don't need ATIH2012, for what I do ATIH2011 is perfectly fine, but I like to support a fine product.
Also, Acronis needs to get a fully 64-bit version of this running. The days of 32-bit apps and virtualized 32-bit processes are over.
Oh, one final thought - when the backups run, why not make the time calculations more accurate? It's weird, but joyous, when a 21-day estimate ends up taking about 10 or 15 minutes to complete (see image).
Hmm, well now that I've requested a refund from Acronis....
I thought I'd give it one last try, so I restored the image I made with ATIPP2012 installed and not working. Amazingly ATIPP2012-5545 started up, allowed me to import my backup settings and created a rescue disc just fine.
I think I know what the problem is. I had an 8GB USB (exFAT) flash drive plugged in, and when I unplugged it, ATI2012 works fine. Interestingly enough, with this same exFAT drive plugged in ADD11-2121 generates an error something to the effect that it can't read the disk layout. It displays no drives or partitions. And ... it seems to wipe the exFAT-formatted flash drive, as the next time I plugged it in, Windows told me I had to format it before I could use the drive! (Fortunately there was just a data backup stored on that particular flash drive, so I formatted it as NTFS and did a new backup.) But Acronis applications are supposed to rescue data, not kill it!
Now exFAT was available in Vista and enhanced in Windows 7. Both ATI2012 and ADD11 claim to fully support Windows 7. So why doesn't either app work when I have an exFAT drive plugged into my computer?
It's simple really. It's called greed. The new and useful ideas of the product's originators for truly worthwhile improvments to its core have been replaced by the marketeering "experts" whose "upgrades" consist mainly of useless frills that only add more opportunities for "bugs" to arise in the fundamental processes that people actually depend on. At the same time, of course, they also split off potentially useful features (such as the formerly free BartPE download) into "value added" extras at additional cost to the end user. And, to add insult to injury, they can't even get that right "out of the box" many times.
Regretably, Acronis is far from alone in following that business model where greedy marketing gimmicks supplant the common sense and more farsighted business acumen of the earlier days. In fact, it seems to be the common pattern followed by most software companies over time until someone else ultimately comes along to put them out of their dying misery by providing the more stable and reliable core products that customers actually need and want -- something like Acronis did when it first appeared on the scene.
I agree with Richard Virtue on the greed factor. Every year software makers either add something or change the GUI to make their software all new again, and you can "renew" for just $29.95. When you buy it and try it, same old, same old.
As for my original issue about not being able to make the new rescue CD, I downloaded the image and burned a disk. I always click the "Check files after burning" feature and the check failed due to some redundancy or whatever. At that time it was after midnight and I shut down and went to bed. I did try the clone disk in 2012 version and it worked fine. My new drive became my C drive and my old disk had its drive letter added to the next available letter. Not knowing which disk I was booting from, I diconected my new disk and found that the system would still boot from the old drive. Next, I disconnected the old drive and ran into a "can't boot, files are missing" Thanks to HP for making a very small partition with a couple of boot files and these were on the old drive, making it necssary to set up my boot partition on my new disk to have these files. My problems have been solved, but next time I won't install new software like TI until after I've added the disk.
Thanks to Disk Director 11 for help in eliminating unwanted files that caused problems at bootup, namely the old C: files.
Jim
BTW I think Acronis is red-faced enough to have an update out soon to fix these problems. I am certain than Win 7 and Bill Gates are havinga good laugh right now.
Hello all,
Thank you very much for your posts. I will do my best to help you.
I am very sorry for the inconvenience, we are still investigating this issue in our Testing Lab however as soon as I have any news I will keep you posted.
Please let me know if you have additional questions.
Thank you.
Same problem here. I installed Acronis True Image Home 2012 upgrade over the top of True Image Home 2011. Now I can't create a bootable recover media. I get the same error as the original poster . . .
error 0X18000B. Cannot load required components. Please reinstall Acronis True Image Home (0x18000B) ti_boot.so (0x18000B)
I've tried this on two machines and I get the same error on both. Acronis, please provide an update to fix this issue and in the future, please work out the bugs in your software before hastily releasing a new version.
Very Frustrating!
The exact same thing here "error 0X18000B". Win 7 64 pro SP1 - Acronis home image 2012 with 2012 plus pack. I can't create a bootable cd. Didn't had that issue with 2011.
Ich habe dasselbe Problem. Ich habe die Version 2012 über die Version 2011 installiert. Die Herstellung eines Bootmediums ist nicht möglich. Die Fehlermeldung ist dieselbe.
Gruß
KPF
Last night I had time to kill and tried again to create a boot disk with Acronis TI 2012 and DISK director 2011 and it failed again. I was able to create 2 CDs, though, one of each. It seems that the different years' version of each are not compatible together, but work fine on their own.
Last night I had time to kill and tried again to create a boot disk with Acronis TI 2012 and DISK director 2011 and it failed again. I was able to create 2 CDs, though, one of each. It seems that the different years' version of each are not compatible together, but work fine on their own.
This has not been my experience. With both ATI2012 and ADD11 installed, I was able to use ATI's rescue media builder to build ADD11 rescue media. I could not build media with only ATI2012 on it, or with both ATI2012 and ADD11. Once I removed ATI2011's Windows integration and ran the ATI 2011 cleanup utility, I was able to install a fresh copy of ATI202 that allows me to create rescue media with both ATI2012 and ADD11 on it. (Of course I had to do a fresh install of ADD11 too, as the cleanup utility wipes that out as well.)
Rather than wait for a fix that may or may not come (and that may take quite a while), I recommend using the cleanup utility and starting fresh.
Here's a temporary workaround until Acronis fixes this bug:
1. Go to www.acronis.com
2. Click on "My Account" in the upper right
3. If you haven't yet registered your 2012 product, enter the serial numbers in the box and click "register"
4. After your 2012 product is registered, click on "My products and Downloads" in the menu bar on the left
5. Click the plus sign (+) next to your 2012 product
6. Choose the tab that says, "Bootable Media"
7. Click Download
8. Burn this ISO to a disk using an image burner (ImgBurner is a good free program)
9. This will be identical to the bootable media that your program would have created for you if it had been working properly.
It would be nice if Acronis would fix this problem (or better yet, test it's software more thoroughly before releasing new version), but until that time, this should be just fine as a workaround.
Once I find a serious bug in a product, I don't have any faith in it any more until I'm certain the bug is fixed. So I'm not willing to try a supposed good ISO. It wasn't generated with the devices that I have (in all likelihood), just generic brands. Who knows what you may be in for if you try it.
I've removed ATIH2012, or rather, my recovery image had the ATIH2011 on it and I'm sticking with that.
I've requested a refund, I don't believe I want to be a guinea pig any longer. I'll wait for a true 64-bit engine and wait a while longer to see if anyone else has problems.
I've tested the downloaded ISO, and it works fine for me.
Before you blow ATIH2012 off, why not try the downloaded ISO? Acronis says it's identical to what you'd create yourself.
Suit yourself.
Jerry, I didn't blow ATIH2010 off. I am just one of many voices expressing frustration about software that SHOULD be better than that. Acronis has been making this product for years. I keep buying it. It has saves my a** many times in more ways than just one. I just expect that, by now, they should be able to get it right.
I just expect that, by now, they should be able to get it right.
Ever done software development? Every time you add a feature, you add a dozen bugs. A tiny tweak is worth two.
Hi all
Just before today, I got the error 0X18000B when creating the boot media including ATIH 2012.
I have acronis disk director 11 and a version of ATIH 2012 created above a ATIH 2011 version.
I noticed that the error was only present when creating a boot media including ATIH, no problem with disk director only.
So, now all is worjking fine. What do I do is the following:
1. I completely uninstall ATIH 2012 and plus pack from my computer.
2. I cleaned all folders and registry rearding ATIH with a tool like total unistaller.
3. I rebooted my PC.
4. I reinstalled ATIH 2012. He asked me for the key and also the 2011 key. This installation is gone ok. No reboot required here.
5. I created a fresh ISO of the boot media including ADD 11 and ATIH 2012 >> no problem
6. I repaired ATIHPP (in fact the reinstall of PP is seen as a repair by the installer).
7. I re-created a new fresh ISO with all stuff and all things are OK now.
So, hoping this can help some people.
Patrice.
Hello,
I just rebuilt my system from scratch. Installed both TI2012 & PP2012, and performed a full backup without any problems, however when trying to create bootable media, I also get the same error codes as everyone else, so I guess we will have to wait until an update is released.
This does pose the question: who tested this before release?
Lee
Lee,
Have you tried Patrices' fix?
Look for a post by Grover (MVP) who had a similar problem and solved it a different way.
You can of course download the ISO from your account, which as far as I know works fine, in fact I think that was Grover's solution.
Hello Colin,
I downloaded fresh copies of the applications for the fresh rebuild, so why the need ro uninstall to reinstall?
Lee
Hello Colin,
why the need ro uninstall to reinstall?
Sometimes the first time around expecially if upgrading over a previous version the registry entries are incorrect or the installer mistakes and old file as a current one. Rebooting makes sure that the registry is reloaded afresh (a copy of registry is kept in RAM when Windows boots), sometimes, it will write back information to the registry file on the hard drive that has been removed from the disk file during an uninstall. This will be enough to cause problems in running some programs.
This does pose the question: who tested this before release?
I had the same problem. A cleanup and re-install cured the problem. To answer your question - Acronis will have tested the program on various types and configurations. What they won't have done is test it on yours. Who knows what you may have installed that could interfere with THI's correct operation.
In fairness, the installation of ANY Windows application involving the replacement of low level drivers and filters with newer versions can be a tricky process, especially when installing a 32-bit application under a 64-bit OS. Admittedly, the TIH installer does sometimes seem to have more than its share of "glitches" when it comes to removing and updating older versions. But it's always a good idea to uninstall first in any case. And, for the reasons Colin has mentioned among others, it never hurts to reboot at least once after any uninstall-install process either, even if the installer doesn't insist on it. Personally, considering the fact that installations are not an everyday occurence, I usually reboot twice just for extra insurance. ;)
Colin / Normal / Richard,
Many thanks for your replies, but it was installed on a clean build. Therefore no other old applications, or registry entries, to cause an issue. However saying that I will uninstall to see if that cures it.
Lee
+1 here...sorta.
I can build a True Image 2012 USB flash drive boot media using the True Image Bootable Media Builder, no problem. I can build a Disk Director 11 USB flash drive boot media using the Disk Director Bootable Media Builder, no problem. Both list the other product as being able to be added to the bootable media build, but both refuse to make a usable media when I attempt to do so.
Joey
Anton,
I have been flicking around the forum to see if I can glean any solutions to the 2012 version not allowing me to clone so when I saw your post inthis string I thought why not repond to your invitation to note other problems.
I have been in touch with the help desk but no joy and hopefully the attachment of the emails will provide history and any help would be appreciated.
Hello Ghost Rider,
Thank you very much for your post.
I am really sorry, but I had to edit your post and remove your e-mail correspondence because it is against our Forum TOU to publish internal communications without the consent of both parties.
After having read your notes in detail I believe that this issue will require additional investigation. I will update the support representative working on your case so that he can provide help you.
We are very sorry for any inconvenience and if you need additional help please let me know.
Thank you.