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True Image 2012 - won't recover from USB external hard drive

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After making many disk images with various versions and purchases of Acronis, I finally need to do a recovery. And it won't. My dell laptop boots fine but runs terrible. So I start the acronis program and choose recovery. It can find the back up file on the external usb drive when I browse for it.

The program agrees to recover and then does a reboot. It boots to the acronis recovery screen then shows an hour glass fora minute or so. Then I get an error which says it cannot recover that file.

When I make a back up I let it back up to the hard drive and then move the file to the external drive. I'm not sure if that is a problem?

Any ideas? Thanks.

John

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Hello John,

Providing that you are making either Full backup images, or else are moving all the backup images for a incremental or differential version chain, i.e. the initial Full plus all the inc or diff images that follow it in the same naming sequence, then moving the image files to your external drive shouldn't cause an issue.

The first step you need to try is to Validate your backup image on the external drive and check that this goes through without error. See the ATIH 2012 User Guide for how to validate your backup if needed.

The next step would be to either download a copy of the Acronis bootable rescue media from your Acronis Account, or create this from within the application on your computer. See the User Guide pages for how to create the media.

One option you have would be to copy the backup image back from your external drive to where you created it in the first place, provided it is not on the same partition that you want to recover.

Hello Steve,

Thank you for answering. The backup is a full. I always make full backups of all the particians on the drive. I do have a bootable USB drive made with the program but the computer does boot so I didn't use it. The partician on the hard drive I wish to restore is the partician where I originally created the backup.

I just validated the backup and got a pass. I locate the backup on the USB external drive and Acronis validated it.

Out of curiosity, would the backup need to be in the root directory of the USB drive? I have it and all the other backups in a sub directory named acronis. It seems like the program is unable to find the backup after rebooting in preparation for restoring.

Thanks again

John

John, it does not need to be on the root of the USB drive - might make it simpler putting it there though.

As Steve suggested, I would boot into your offline bootable Acronis recovery media and attempt the restore from it, if you're not doing this already.

Make sure you boot to the recovery media the same way your OS is installed too (Legacy mode if you have a Legacy OS install or UEFI if you have a UEFI OS install).  This can be done using your system one time boot menu/boot override menu

BIOS Mode - See if Windows Boot in UEFI or Legacy Mode

 

boot menu/boot override menu example
 

 

 

Here's a user tutorial of a full backup and recovery using offline media (2013, but it still applies in all versions).  There's some terrible music during the actual backup and recovery but just skip through those parts anyway.

https://www.youtube.com/watch?v=pw-YoKl24G4