True Image 2012 - won't recover from USB external hard drive
After making many disk images with various versions and purchases of Acronis, I finally need to do a recovery. And it won't. My dell laptop boots fine but runs terrible. So I start the acronis program and choose recovery. It can find the back up file on the external usb drive when I browse for it.
The program agrees to recover and then does a reboot. It boots to the acronis recovery screen then shows an hour glass fora minute or so. Then I get an error which says it cannot recover that file.
When I make a back up I let it back up to the hard drive and then move the file to the external drive. I'm not sure if that is a problem?
Any ideas? Thanks.
John


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Hello Steve,
Thank you for answering. The backup is a full. I always make full backups of all the particians on the drive. I do have a bootable USB drive made with the program but the computer does boot so I didn't use it. The partician on the hard drive I wish to restore is the partician where I originally created the backup.
I just validated the backup and got a pass. I locate the backup on the USB external drive and Acronis validated it.
Out of curiosity, would the backup need to be in the root directory of the USB drive? I have it and all the other backups in a sub directory named acronis. It seems like the program is unable to find the backup after rebooting in preparation for restoring.
Thanks again
John
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John, it does not need to be on the root of the USB drive - might make it simpler putting it there though.
As Steve suggested, I would boot into your offline bootable Acronis recovery media and attempt the restore from it, if you're not doing this already.
Make sure you boot to the recovery media the same way your OS is installed too (Legacy mode if you have a Legacy OS install or UEFI if you have a UEFI OS install). This can be done using your system one time boot menu/boot override menu
BIOS Mode - See if Windows Boot in UEFI or Legacy Mode
boot menu/boot override menu example
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Here's a user tutorial of a full backup and recovery using offline media (2013, but it still applies in all versions). There's some terrible music during the actual backup and recovery but just skip through those parts anyway.
https://www.youtube.com/watch?v=pw-YoKl24G4
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Okay, thank you Bobbo. I'll check on all that. Thank you for the informaton.
John
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