True Image 2013 Plus Pack fails to install - SOLVED

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I have True Image 2013 installed on my system and it has been running just fine for over a year now. I would like the ability to restore to different hardware and so I have tried installing the 2013 Plus Pack, but it fails during the install process.

The installer starts and I enter the serial number and then the installer runs for about 1 minute and then I have noticed that it displays a message saying that it is rolling back. Shortly after the installer crashes.

I have looked at the MSI log and found what appears to be a registry permission problem. The following line is present in the log;

"Error 1406. Could not write value TrueImagePE to key \Products\E199875411E5C7D469DFD73E7B095C46\Features. System error . Verify that you have sufficient access to that key, or contact your support personnel."

This key does not exist in my registry and so I assume the installer is trying to create it when the error happens. There are various \Products\ keys and I have checked permissions. Administrators have full control and Users have read access. I am running the installation under an administrator account so I would assume the privileges would be sufficient.

I don't fully understand how MSI works and am stuck as to what to do next. Any help would be appreciated.

The OS is Windows 8.1 Pro (64-bit).

Wed, 10/15/2014 - 10:06
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I just thought I would post back with a solution to this problem in case anyone else has similar problems.

Although I was running this install under a user account that has administrator permissions I was getting a registry permissions problem;

"Error 1406. Could not write value TrueImagePE to key \Products\E199875411E5C7D469DFD73E7B095C46\Features. System error . Verify that you have sufficient access to that key, or contact your support personnel."

To get around this problem I added my specific user logon id to the permissions for key;
HKLM > Software > Microsoft > Windows > CurrentVersion > Installer > UserData > S-1-5-18 > Products
and gave it Full Control.

I re-ran the install and it completed successfully. I still don't know why it failed when running under a user account with administrator permissions as it should have worked, but at least now I have the solution.

Fri, 10/17/2014 - 09:48