Skip to main content

True Image 2013 Plus Pack won't install

Thread needs solution

I'm trying to install the Plus Pack on my laptop. When the install program prompts me for the serial number I enter it in the space provided but the "continue" button stays grayed out. The serial number is correct - I downloaded it from my account and cut/ pasted it into the box. Any ideas?

Win 7
Lenovo U230
True Image 2013 itself installed fine.

0 Users found this helpful

James,
Are you installing the same build of the plus pack version as your installed version of ATIH? The builds must match.

Example:
ATIH 201x_7133
PP 201x_7133
will work

ATIH 201x_5545
PP 201x_7133
won't work

Normally when the next button remains grayed out... the s/n is not valid for the product you are installing, is typed incorrectly, etc. I know you said you copied/pasted it.

In addition to Shadowsports comments above, be sure to install the main program first.

There are two installation files, and two (different) serial numbers (one for each install).

The most current version of the 2012 installation files are as follows: (for the US English version)

Main Program:
ATIH2012_7133_en-US.exe
08/12/2012

Plus Pack:
ATIH2012PP_7133_en-US.exe
08/12/2012

If you don't have these versions, sign in to your Acronis account and download both of these.