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True Image 2014

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I purchesed True Image 2014 and recently had to reinstall everything after installing win 10 and found that when i go to reinstall True Image 2014 it is asking me for 2 product keys the first is for 2014 the second is supposed to be from a product that i upgraded from... i never upgraded from anything.

 

how do i reinstall...

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Hi J. Fortune,

as far as I see under your account you have Acronis True Image 2014 Upgrade license, which activation requires a serial number from one of the previous versions or an OEM verison. Please read more in this article: https://kb.acronis.com/content/44725

Also please note that Acronis True Image 2014 doesn't support Windows 10: https://kb.acronis.com/content/44112

Thank you,