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True Image 2014 Cloning Error

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Hello everyone, new to the forum, I have a user who is having issues when attempting to clone his hard drive. He is getting an Error Code: 10 File systen error is found. I have attached a screenshot of the error and I am unsure as to how to proceed with this issue.

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Greetings,
This typically indicates a problem with the file system.

Perform a chkdsk /r on the entire disk... all partitions. If the system has OEM or system partitions, you may need to assign a drive letter to them before running chkdsk.