true image 2014 fails to install

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli

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Posts: 2

Comments: 5

i had a 2014 version installed and tried to upgrade to 2018 to try it out. however after it installed the 2018 edition would never open, launch, etc. so i used the acronis cleanup tool to completely uninstall it. i tried to reinstall 2014 and it fails everytime. i'am not able to load the log as its about 20mb. but i will post the last part of it. im currently running windows 10 pro 64.

Property(S): FilesForCheckingInUse = ["C:\\Program Files (x86)\\Acronis\\TrueImageHome\\AcronisTibUrlHandler.exe","C:\\Program Files (x86)\\Acronis\\TrueImageHome\\BrowseFolderHelper.exe","C:\\Program Files (x86)\\Acronis\\TrueImageHome\\LiveUpdateInstaller.exe","C:\\Program Files (x86)\\Acronis\\TrueImageHome\\QtCore4.dll","C:\\Program Files (x86)\\Acronis\\TrueImageHome\\QtGui4.dll","C:\\Program Files (x86)\\Acronis\\TrueImageHome\\SystemReport.exe","C:\\Program Files (x86)\\Acronis\\TrueImageHome\\TrueImage.exe","C:\\Program Files (x86)\\Acronis\\TrueImageHome\\TrueImageLauncher.exe","C:\\Program Files (x86)\\Acronis\\TrueImageHome\\TrueImageMonitor.exe","C:\\Program Files (x86)\\Acronis\\TrueImageHome\\TrueImageTools.exe","C:\\Program Files (x86)\\Acronis\\TrueImageHome\\Uninstall.exe","C:\\Program Files (x86)\\Acronis\\TrueImageHome\\afcdpapi.dll","C:\\Program Files (x86)\\Acronis\\TrueImageHome\\aszbrowsehelper.exe","C:\\Program Files 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(x86)\\Common Files\\Acronis\\MediaBuilderHome\\bootmenu_logo.png","C:\\Program Files (x86)\\Common Files\\Acronis\\MediaBuilderHome\\bootwiz.bin","C:\\Program Files (x86)\\Common Files\\Acronis\\MediaBuilderHome\\bootwiz.efi","C:\\Program Files (x86)\\Common Files\\Acronis\\MediaBuilderHome\\cpp.so","C:\\Program Files (x86)\\Common Files\\Acronis\\MediaBuilderHome\\fox.so","C:\\Program Files (x86)\\Common Files\\Acronis\\MediaBuilderHome\\gen_bootmenu.bin","C:\\Program Files (x86)\\Common Files\\Acronis\\MediaBuilderHome\\graphapi.so","C:\\Program Files (x86)\\Common Files\\Acronis\\MediaBuilderHome\\icon_continue_48.png","C:\\Program Files (x86)\\Common Files\\Acronis\\MediaBuilderHome\\icu38.so","C:\\Program Files (x86)\\Common Files\\Acronis\\MediaBuilderHome\\icudt38.so","C:\\Program Files (x86)\\Common Files\\Acronis\\MediaBuilderHome\\libc.so","C:\\Program Files (x86)\\Common Files\\Acronis\\MediaBuilderHome\\libgcc_s.so","C:\\Program Files (x86)\\Common Files\\Acronis\\MediaBuilderHome\\mouse.com","C:\\Program Files (x86)\\Common Files\\Acronis\\MediaBuilderHome\\osfiles.so","C:\\Program Files (x86)\\Common Files\\Acronis\\MediaBuilderHome\\ramdisk.bin","C:\\Program Files (x86)\\Common Files\\Acronis\\MediaBuilderHome\\resource.so","C:\\Program Files (x86)\\Common Files\\Acronis\\MediaBuilderHome\\threads.so","C:\\Program Files (x86)\\Common Files\\Acronis\\MediaBuilderHome\\ti_boot.so","C:\\Program Files (x86)\\Common Files\\Acronis\\Schedule2\\schedhlp.exe","C:\\Program Files (x86)\\Common Files\\Acronis\\Schedule2\\schedul2.exe","C:\\Program Files (x86)\\Common Files\\Acronis\\SnapAPI64\\snapapi.dll","C:\\Program Files (x86)\\Common Files\\Acronis\\SnapAPI\\snapapi.dll","C:\\Program Files (x86)\\Common Files\\Acronis\\SnapAPI\\snapapint.dll","C:\\Program Files (x86)\\Common Files\\Acronis\\SnapAPI\\snapapint64.dll","C:\\Program Files (x86)\\Common Files\\Acronis\\SyncAgent\\remove_file_helper.exe","C:\\Program Files (x86)\\Common Files\\Acronis\\SyncAgent\\syncagentres.dll","C:\\Program Files (x86)\\Common Files\\Acronis\\SyncAgent\\syncagentsrv.exe","C:\\Program Files (x86)\\Common Files\\Acronis\\Tib64\\tib_api.dll","C:\\Program Files (x86)\\Common Files\\Acronis\\TibMounter64\\tib_mounter.dll","C:\\Program Files (x86)\\Common Files\\Acronis\\TibMounter\\TibMounterMonitor.exe","C:\\Program Files (x86)\\Common Files\\Acronis\\TibMounter\\fox.dll","C:\\Program Files (x86)\\Common Files\\Acronis\\TibMounter\\icu38.dll","C:\\Program Files (x86)\\Common Files\\Acronis\\TibMounter\\icudt38.dll","C:\\Program Files (x86)\\Common Files\\Acronis\\TibMounter\\thread_pool.dll","C:\\Program Files (x86)\\Common Files\\Acronis\\TibMounter\\tib_mounter.dll","C:\\Program Files (x86)\\Common Files\\Acronis\\Tib\\tib_api.dll","C:\\Program Files (x86)\\Common Files\\Acronis\\TrueImageHome\\AutoPartNt.exe","C:\\Program Files (x86)\\Common Files\\Acronis\\TrueImageHome\\TrueImageHomeNotify.exe","C:\\Program Files (x86)\\Common Files\\Acronis\\TrueImageHome\\TrueImageHomeService.exe","C:\\Program Files (x86)\\Common Files\\Acronis\\TrueImageHome\\auto_reactivate.bin","C:\\Program Files (x86)\\Common Files\\Acronis\\TrueImageHome\\auto_reactivate64.bin","C:\\Program Files (x86)\\Common Files\\Acronis\\TrueImageHome\\bootagent_merged.config","C:\\Program Files (x86)\\Common Files\\Acronis\\TrueImageHome\\f11-efi.xml","C:\\Program Files (x86)\\Common Files\\Acronis\\TrueImageHome\\f11-grub.cfg","C:\\Program Files (x86)\\Common Files\\Acronis\\TrueImageHome\\f11.cfg","C:\\Program Files (x86)\\Common Files\\Acronis\\TrueImageHome\\kernel.dat","C:\\Program Files (x86)\\Common Files\\Acronis\\TrueImageHome\\kernel64.dat","C:\\Program Files (x86)\\Common Files\\Acronis\\TrueImageHome\\media_merged_full.config","C:\\Program Files (x86)\\Common Files\\Acronis\\TrueImageHome\\media_merged_rescuecd.config","C:\\Program Files (x86)\\Common Files\\Acronis\\TrueImageHome\\media_merged_system_report.config","C:\\Program Files (x86)\\Common Files\\Acronis\\TrueImageHome\\ramdisk_merged.dat","C:\\Program Files (x86)\\Common Files\\Acronis\\TrueImageHome\\ramdisk_merged64.dat","C:\\Program Files (x86)\\Common Files\\Acronis\\TrueImageHome\\splash.run","C:\\Program Files (x86)\\Common Files\\Acronis\\TrueImageHome\\tdrpapi.dll","C:\\Program Files (x86)\\Common Files\\Acronis\\TrueImageHome\\tnd_hdd.bin","C:\\Program Files (x86)\\Common Files\\Acronis\\TrueImageHome\\tnd_hdd_hook.bin","C:\\Program Files (x86)\\Common Files\\Acronis\\TrueImageHome\\tnd_loader.bin","C:\\Program Files (x86)\\Common Files\\Acronis\\TrueImageHome\\tnd_mouse.bin","C:\\Program Files (x86)\\Common Files\\Acronis\\TrueImageHome\\tnd_setup.bin","C:\\Program Files (x86)\\Common Files\\Acronis\\UniversalRestore\\DriversPack\\FltDriver\\vidsflt.x64.cat","C:\\Program Files (x86)\\Common Files\\Acronis\\UniversalRestore\\DriversPack\\FltDriver\\vidsflt.x64.inf","C:\\Program Files (x86)\\Common Files\\Acronis\\UniversalRestore\\DriversPack\\FltDriver\\vidsflt.x64.sys","C:\\Program Files (x86)\\Common Files\\Acronis\\UniversalRestore\\DriversPack\\FltDriver\\vidsflt.x86.cat","C:\\Program Files (x86)\\Common Files\\Acronis\\UniversalRestore\\DriversPack\\FltDriver\\vidsflt.x86.inf","C:\\Program Files (x86)\\Common Files\\Acronis\\UniversalRestore\\DriversPack\\FltDriver\\vidsflt.x86.sys","C:\\Program Files (x86)\\Common Files\\Acronis\\UniversalRestore\\DriversPack\\MSSCSI\\msvmscsi.inf","C:\\Program Files (x86)\\Common Files\\Acronis\\UniversalRestore\\DriversPack\\MSSCSI\\msvmscsi.sys","C:\\Program Files (x86)\\Common Files\\Acronis\\UniversalRestore\\DriversPack\\MSSCSI\\vmadd_msvmscsi_sys.cat","C:\\Program Files (x86)\\Common Files\\Acronis\\UniversalRestore\\DriversPack\\drivers.txt","C:\\Program Files (x86)\\Common Files\\Acronis\\VssRequestor64\\vss_requestor.exe","C:\\Program Files (x86)\\Common Files\\Acronis\\VssRequestor64\\vss_requestor_proxy.dll","C:\\Program Files (x86)\\Common Files\\Acronis\\VssRequestor\\vss_requestor_proxy.dll","C:\\WINDOWS\\winsxs\\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.762_none_c905be8887838ff2\\amd64_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.762_x-ww_9d1c6ce0.cat","C:\\WINDOWS\\winsxs\\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.762_none_c905be8887838ff2\\amd64_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.762_x-ww_9d1c6ce0.manifest","C:\\WINDOWS\\winsxs\\amd64_policy.8.0.microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.762_none_49e66f4952a1b53b\\8.0.50727.762.cat","C:\\WINDOWS\\winsxs\\amd64_policy.8.0.microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.762_none_49e66f4952a1b53b\\8.0.50727.762.policy","C:\\WINDOWS\\winsxs\\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.762_none_10b2f55f9bffb8f8\\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.762_x-ww_6b128700.cat","C:\\WINDOWS\\winsxs\\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.762_none_10b2f55f9bffb8f8\\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.762_x-ww_6b128700.manifest","C:\\WINDOWS\\winsxs\\x86_policy.8.0.microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.762_none_9193a620671dde41\\8.0.50727.762.cat","C:\\WINDOWS\\winsxs\\x86_policy.8.0.microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.762_none_9193a620671dde41\\8.0.50727.762.policy"]

Property(S): InvalidSerialLength = 0
Property(S): InvalidSerialLanguage = 0
Property(S): PidKeyData = 17 0 23 30 5 20 31 31120 97 16 25103 17 19108 7120 25 4 31 27 1 97 2 2120 18 27 5 99 6 96102 16120 5 23 20 25 16 3103 6120 4 6 25 4109 25 96108120103 7109 2 97 96 20 18120 97108 18 96 29 15 15 30
Property(S): CA_CHECKSERIAL_KEYDATA = 17 0 23 30 5 20 31 31120 97 16 25103 17 19108 7120 25 4 31 27 1 97 2 2120 18 27 5 99 6 96102 16120 5 23 20 25 16 3103 6120 4 6 25 4109 25 96108120103 7109 2 97 96 20 18120 97108 18 96 29 15 15 30
Property(S): SOURCEDIR = C:\Users\AUCARD~1\AppData\Local\Temp\271578A6-0AD1-44CA-9477-3897164F30E0\
Property(S): SourcedirProduct = {1F91344A-B963-4431-89E8-4F80DEE282BE}
Property(S): ProductToBeRegistered = 1
MSI (s) (08:C0) [14:14:53:325]: Note: 1: 1708
MSI (s) (08:C0) [14:14:53:325]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (08:C0) [14:14:53:325]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (08:C0) [14:14:53:325]: Product: Acronis True Image 2014 -- Installation failed.

MSI (s) (08:C0) [14:14:53:325]: Windows Installer installed the product. Product Name: Acronis True Image 2014. Product Version: 17.0.5560. Product Language: 1033. Manufacturer: Acronis. Installation success or error status: 1603.

MSI (s) (08:C0) [14:14:53:326]: Closing MSIHANDLE (1) of type 790542 for thread 8384
MSI (s) (08:C0) [14:14:53:357]: Deferring clean up of packages/files, if any exist
MSI (s) (08:C0) [14:14:53:357]: MainEngineThread is returning 1603
MSI (s) (08:DC) [14:14:53:357]: No System Restore sequence number for this installation.
=== Logging stopped: 1/8/2018 14:14:53 ===
MSI (s) (08:DC) [14:14:53:359]: User policy value 'DisableRollback' is 0
MSI (s) (08:DC) [14:14:53:359]: Machine policy value 'DisableRollback' is 0
MSI (s) (08:DC) [14:14:53:359]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (08:DC) [14:14:53:359]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (08:DC) [14:14:53:360]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (08:DC) [14:14:53:360]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (08:DC) [14:14:53:361]: Destroying RemoteAPI object.
MSI (s) (08:24) [14:14:53:361]: Custom Action Manager thread ending.
MSI (c) (74:B0) [14:14:53:362]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (74:B0) [14:14:53:363]: MainEngineThread is returning 1603
=== Verbose logging stopped: 1/8/2018 14:14:53 ===

Mon, 01/08/2018 - 22:42

truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli

Legend

Posts: 111

Comments: 29781

Daniel, welcome to these User Forums.

Strictly speaking, ATI 2014 is not supported for use when installed on Windows 10 as documented in KB 56196: Windows 10 support in Acronis products which has the following statement:

Older versions of Acronis products
Support of Windows 10 will not be implemented into older versions of Acronis products (e.g. Acronis True Image 2014 or older

You may be able to get it to install by stopping the Program Compatibility Assistant Service in the Windows Services control panel.

2018-01-08 22_44_34.png

Mon, 01/08/2018 - 22:55

Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.

Products: Euismod genitus in qui. Inhibeo odio plaga ullamcorper venio. Letalis nimis nisl pneum velit verto. Inhibeo loquor nostrud paratus pertineo quidne sino torqueo wisi. Brevitas decet iaceo macto pertineo scisco sit. Quis sed suscipit utinam uxor. Camur elit in magna paulatim pertineo sit tego velit. Commoveo dignissim eligo olim praemitto. Abigo eu ex exerci letalis. Enim fere praemitto ratis similis tum. Ideo in os. Capto causa decet ea letalis lucidus molior pneum ullamcorper. Caecus comis euismod genitus macto quibus sudo venio. Caecus nunc praesent typicus. Acsi capto dolus eum ex lucidus sino vulpes. Ea enim iusto lucidus. Et hos minim ut. Damnum ideo nutus suscipere. Accumsan acsi augue facilisis imputo paulatim torqueo verto. Loquor minim quae saepius sed tamen ullamcorper usitas vindico. Aliquip oppeto pertineo vulputate. Blandit importunus premo quadrum saluto ut. Abluo eros hos iaceo mos. Appellatio dolus ex hendrerit in pagus velit virtus voco. Brevitas dolor gemino haero iaceo incassum macto nimis. Aptent augue bene elit enim feugiat melior vel. Dolore dolus haero hendrerit hos paratus quibus torqueo ut. Aliquam causa laoreet obruo typicus ullamcorper validus. Camur eum magna obruo sino ulciscor. Esca genitus hos iriure lobortis loquor nutus ratis tation. Bene eligo facilisis gilvus immitto importunus jus verto. In praesent suscipit velit. Abico at eum laoreet luctus macto nibh nostrud refero utrum. Antehabeo appellatio proprius roto wisi. Aliquip eum huic meus oppeto ullamcorper ut. Plaga tation valetudo vicis. Blandit eligo iaceo loquor nostrud usitas vicis zelus. Eligo euismod meus pagus premo suscipit turpis uxor. Dolor facilisi illum usitas zelus. Consequat te ullamcorper. Dolore esse facilisi hendrerit imputo in secundum usitas vel. Caecus cui haero immitto quibus venio. Lenis olim sed sino. Acsi brevitas commodo eros fere humo ulciscor virtus. Abluo ad aptent capto lucidus mauris qui ymo. Decet te vindico vulpes. Appellatio metuo patria qui veniam volutpat. Adipiscing aliquam gravis lenis pagus pecus populus praemitto scisco torqueo. Aliquip populus qui scisco utinam. Abdo augue ea eum nobis nutus os tamen. Diam lenis persto ut virtus. Augue camur cogo conventio cui euismod nutus pneum saluto tego. Aptent duis laoreet luptatum olim sagaciter vel vulputate. Diam ex haero ideo nunc paulatim plaga pneum quae qui. Ad cogo comis hos occuro olim suscipit. Abigo autem gravis incassum olim quidem rusticus vicis wisi. Distineo eros inhibeo veniam. Duis et gemino neque pagus refero suscipere tum vulpes. Comis facilisis premo quia roto secundum vindico ymo zelus. Aliquam gravis nutus probo quidem tincidunt. Augue loquor macto modo. Praesent sudo utrum. Abbas melior nunc pala pneum. Aliquam autem facilisi ibidem nostrud paratus pecus probo vel velit. Commodo diam erat ex ratis sino. Appellatio hendrerit nunc patria sudo turpis ulciscor. Bene causa consequat luctus vicis. Accumsan camur cogo gravis premo sudo velit. Adipiscing aliquip ea elit humo letalis nisl torqueo vindico. Accumsan hos jumentum secundum. Capto euismod eum nibh valde vereor wisi. Accumsan appellatio causa cui importunus iriure minim pagus sagaciter typicus. Adipiscing aptent blandit commodo defui et ideo in interdico vindico. Commoveo consequat ibidem os praesent saepius sed ymo. Dolor duis enim hos lenis lucidus patria sed ut wisi. Abluo fere iriure molior proprius. Cui eligo jugis loquor molior nostrud vulputate.

truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli

Beginner

Posts: 2

Comments: 5

tried that but still failed. the 2018 version will not start. i can install it but when i try to run it nothing happens. here is the log again, this time it was done when that service was stopped.

Property(S): InvalidSerialLength = 1
Property(S): InvalidSerialLanguage = 0
Property(S): PidKeyData = 17 0 23 30 5 20 31 31120 97 16 25103 17 19108 7120 25 4 31 27 1 97 2 2120 18 27 5 99 6 96102 16120 5 23 20 25 16 3103 6120 4 6 25 4109 25 96108120103 7109 2 97 96 20 18120 97108 18 96 29 15 15 30117
Property(S): CA_CHECKSERIAL_KEYDATA = 17 0 23 30 5 20 31 31120 97 16 25103 17 19108 7120 25 4 31 27 1 97 2 2120 18 27 5 99 6 96102 16120 5 23 20 25 16 3103 6120 4 6 25 4109 25 96108120103 7109 2 97 96 20 18120 97108 18 96 29 15 15 30117
Property(S): SOURCEDIR = C:\Users\AUCARD~1\AppData\Local\Temp\03E0E29D-4759-47CD-AE3F-F763948DB31B\
Property(S): SourcedirProduct = {1F91344A-B963-4431-89E8-4F80DEE282BE}
Property(S): ProductToBeRegistered = 1
MSI (s) (6C:C0) [19:23:47:331]: Note: 1: 1708
MSI (s) (6C:C0) [19:23:47:331]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (6C:C0) [19:23:47:331]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (6C:C0) [19:23:47:331]: Product: Acronis True Image 2014 -- Installation failed.

MSI (s) (6C:C0) [19:23:47:331]: Windows Installer installed the product. Product Name: Acronis True Image 2014. Product Version: 17.0.5560. Product Language: 1033. Manufacturer: Acronis. Installation success or error status: 1603.

MSI (s) (6C:C0) [19:23:47:332]: Closing MSIHANDLE (1) of type 790542 for thread 8128
MSI (s) (6C:C0) [19:23:47:364]: Deferring clean up of packages/files, if any exist
MSI (s) (6C:C0) [19:23:47:365]: MainEngineThread is returning 1603
MSI (s) (6C:24) [19:23:47:365]: No System Restore sequence number for this installation.
=== Logging stopped: 1/8/2018 19:23:47 ===
MSI (s) (6C:24) [19:23:47:367]: User policy value 'DisableRollback' is 0
MSI (s) (6C:24) [19:23:47:367]: Machine policy value 'DisableRollback' is 0
MSI (s) (6C:24) [19:23:47:367]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (6C:24) [19:23:47:367]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (6C:24) [19:23:47:367]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (6C:24) [19:23:47:368]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (6C:24) [19:23:47:368]: Destroying RemoteAPI object.
MSI (s) (6C:C8) [19:23:47:368]: Custom Action Manager thread ending.
MSI (c) (F8:58) [19:23:47:371]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (F8:58) [19:23:47:371]: MainEngineThread is returning 1603
=== Verbose logging stopped: 1/8/2018 19:23:47 ===

Tue, 01/09/2018 - 03:35

truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli

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Posts: 111

Comments: 29781

Daniel, the key errors that I see in the log information provided is as follows:

MSI (s) (6C:C0) [19:23:47:331]: Windows Installer installed the product.
Product Name: Acronis True Image 2014.
Product Version: 17.0.5560.
Product Language: 1033.
Manufacturer: Acronis.
Installation success or error status: 1603.

MSI (c) (F8:58) [19:23:47:371]: MainEngineThread is returning 1603

You should log in to your Acronis Account and download the final build # 6673 full installer for ATIH 2014 as the version you are trying to install is much older (build #5560).

See also KB 59045: Acronis Software: installation fails with "MainEngineThread is returning 1603" or "MainEngineThread is returning 1618" which deals with the install error message you are seeing in the log.

Ensure that you have done a full restart of Windows by using the Restart option, not doing a Shutdown / Start-up which may be doing a Windows Fast Start aka using Hybrid Sleep rather than actually shutting down fully.

See also forum topic: [How to] uninstall a previous installation to ensure that there is no residual data from the previous ATI installation left.

Tue, 01/09/2018 - 16:40

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