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True Image 2015 and Windows 10 Home 64 bit - hanging

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Is there a resolution to Acronis 2015 hanging when running Windows 10 Home 64 bit edition? I just got a replacement laptop with Windows 10 Home 64 bit. Loaded all my files and wanted to backup the disk before removing McAfee. I setup an unschedule Ad-Hoc full backup. It seems to think it processed around 58 mg then it hangs. Tried several times with the same issue. Googling showed that others have had the same problem. What is the resolution beside buying 2016 which I will not buy since 2015 was purchased in Jun 2015. Anyone? Thanks!

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Please download a copy of the Log File Viewer app and take a look at what messages are being posted in the log files for the date / time when you tried to do the full backup?

my acronis true image home 15 will not open.  It says will not work .. how can I get it to work and allow me to back up again. 

colonelal@comcast.net 

Hello Al,

There are two options for you to try if ATIH 2015 is not working at all.

1.  Try to Repair the current installation - do this by taking the option to uninstall (via Programs & Features in the Control panel) then when offered, take the Repair option.

2.  Perform a clean install of ATIH 2015.

To do this, uninstall the program via the Control Panel (or use an uninstaller such as Revo).

Run the Acronis Cleanup Tool (link in my signature below), then restart the computer.

Reinstall the ATIH 2015 software (download a fresh copy from your Acronis Account if needed or if you don't have the 6613 build version installer).  Run the install as an Administrator (right-click on the installer to take this option).

Note: The cleanup tool will remove all your backup tasks and task history.  If you want to protect this information, then open C:\ProgramData\Acronis\TrueImageHome\ in Windows Explorer - this may be hidden on some systems - if so, go to the Folder option in the View pane and enable hidden files & folders).

Save a copy of the Database and Scripts folders to another location to restore back later.

Note 2: In order to restore the above folders & contents, you must stop all Acronis Services & Programs else you will encounter locked files in the Database folder.

One more thing can be tried as well if the app is not launching and you can try it before reapiring or cleanly reinstalling...

Go to Control Panel >>> Administrative Tools >>> Services.  Stop the 4 Acronis Services.  Then go to the hidden folder C:\ProgramData\Acronis\TrueImageHome\Database and rename the folder to database.bak

Restart the 4 services and try to launch Acronis again.  If it works, no need to repair or reinstall.  If not, then you have the other options to try as well.