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True Image 2015 causes 100% disk activity

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True Image 2015 Build 6525

I have used True Image 2011 and 2013 in the past so when I purchased a new computer I decided to get the new version. About a month ago I installed it on a brand new Lenovo Thinkpad Yoga with an SSD drive. I had reformatted the drive and installed Windows 8.1 Pro cleanly (not from the manufacturer image with the added junk).

After installing it I noticed that programs on my computer would freeze after I resumed the computer form sleep. If a program was open I could interact with it but as soon as it needed to use the SSD which is my primary drive the program would freeze. This happened with all programs that were open. I also could not load any other programs including the Task Manager.

To watch this more closely I started leaving task manager and resource monitor open all of the time. I started to see what the attached picture of my screen shows that my disk activity would go to 100% even though nothing seemed to be using the disk. After fighting this for a few days I gave up and uninstalled True Image and the problem went away.

A few weeks later (a few days ago) I decided to try again since my computer had been running very well. As soon as I installed True Image 2015 the computer started behaving the same way. About 10 or 15 minutes after I would boot up or resume from sleep I would get the high disk activity. I disabled the antivirus (Kaspersky) and that had no affect.

I finally went in and set the Acronis Scheduler and Sync Agent services to manual startup and the Nonstop backup service to disabled. Now my computer works fine. I do manual backups to an external drive so I don't really need the nonstop backup service, but this just does not seem right. Also the deal with 2015 was that you get it for three computers and I don't want to install it on another one til I get this issue figured out.

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My problem has not gone away completely. I still get 100% disk usage every once in a while. Any help???

Follow the troubleshooting steps in this link:

https://kb.acronis.com/content/45992

Paul F wrote:

My problem has not gone away completely. I still get 100% disk usage every once in a while. Any help???

 

Opening a long-dead topic as I have the same issue. I raised a topic and got an answer that might help you. See here : 

https://forum.acronis.com/forum/116266#comment-347474

 

Here's a post I made the other day with 3 differnet methods of disabling VSS to allow for the Acronis SnapApi backup method to run without VSS.  It has Slava's method in there as well as another external one using pre/post commands for a particular backup task.  Either should accomplish the same result, but at least it's nice to have options:

http://forum.acronis.com/forum/116164#comment-346710

Ideally, VSS would still be the recommended backup method.  VSS is capable of backing up SQl and/or Oracle databases that may be open and active during backup - snapapi cannot do that.  I double that most home users have this requirement though, so is probably not an issue, but just wanted to point that out. 

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Posts: 2
Comments: 1727

Robert Smith wrote:

I have solved my issue by disabling Sysmain service.

Hello Robert!

Thanks for sharing what helped to solve the issue.

Cheers!