True Image 2015 doesn't update install, repair and uninstal
Hello,
when updating to the newer version of True Image 2015 I get the following error:
Translated:
"Unrecoverable error,
Previous Acronis product Acronis True Image 2015 (18.0.6525) has not been removed completely. Before proceeding, please run Cleanup Utility. See details at: http://kb.acronis.com/content/34876"
Then when I try to run the Cleanup Utility the repair is missing. When clicking the uninstall button it also gives an error that the system cannot find a specific file.
Help!!!! I cannot update, uninstall to do a clean install.
Kind regards Wouter


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Download the cleanup utiity again for a retry. Read the instructions for using the utility. There is registry edits required.
The utilty does not have a repair option. The utility removes all ACronis products.
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I am on Windows 10 Pro. Acronis 2015 is installed and says there is an upgrade, but the upgrade fails immediately.
I have downloaded the Cleanup tool and restarted it TWICE. It fails immediately, saying "wrong OS version" on a big red screen! I cannot proceed to the registry edit. I have tried to run it in Windows 7 and in Windows 8.1 compatibility mode. Same failure.
I tried to use the Windows Uninstaller Fixit, but it does not support Windows 10.
Any other ideas?
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Yes. see post above. Third party tools can do a decent job at cleaning up stuff. Try Revo uninstaller.
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Thanks! with the cleanup utility and the instructions that go with it, the problem is solved!
Thanks all.
Kind regards,
Wouter
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It worked for me too. I deleted ALL the registry keys and other leftovers, then installed the 2015 upgrade. It remembered my custom settings somehow.
NOTE: the 1st time I ran the upgrade, it failed with "file not found",
-but I went to the options,
-set the backup scheme to default instead of custom(BUT DID NOT SAVE IT THAT WAY),
-canceled the options (thus returning to my custom settings)
-went back to the Acronis main menu and ran it a 2nd time and it worked perfectly.
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