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True Image 2015 hangs on restore (black screen)

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Hello everyone,

I recently tried to restore my c drive based on a drive image I took earlier. When booting from the cd, I can select Acronis 2015 from the menu, I get a short bios style loading message and afterwards the screen turns black. No crash, no reboot, the software just hangs... Unfortunately I get the same result when using the desktop software which would initiate a reboot, then I get the loading message and then again a black screen until my monitor turns off. Has anyone else noticed such behavior? Are there maybe hardware incompatibilitird with m.2 drives?

Bye,
Boris

P.S: Interestingly, booting from cd and starting universal restore works.

0 Users found this helpful

Try to produce a WinPE-based recovery CD. It is a bit more involved because you have to install various files before creating it, but it uses Windows drivers and has therefore much better hardware support.