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True Image 2015 No Restart On Clone

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Purchased new HP 23-q067c with windows 8.1, upgraded to windows 10. Installed True Image 2015 with downloads from Acronis. Attempted clone to new external hd. When prompted to restart unit shuts down to reboot, displays the HP logo and stops. Screens stay blank and does not complete restart. Any help....? Thanks.

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I get the same problem, tried many workarounds (like bootable media, changing BIOS) but nothing appears to work ....will keep an eye on this thread

Hi John, Russel,
if Linux-based media doesn't work on your hardware, you might want to create and use a WinPE-based bootable media:
https://kb.acronis.com/content/48152
Thank you,