True Image 2015 - This Software does not work

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 2

When I try to do a backup, it does into a queued state after making all of the selections and never proceeds. I've uninstalled, reinstalled and it just goes into queued status. I've stopped & started the scheduler service.

If I try to do a clone disk, I can select the drive to clone, but the USB attached drive that is visible to TI15 in the source drive selection is greyed out and unselectable in the destination folder.

I am using the latest version of TI15, Windows 8.1, the product has been activated, and everything on this laptop works except this software. How can I get a refund?

Sun, 02/01/2015 - 20:21
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Sun, 02/01/2015 - 20:28
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Posts: 3
Comments: 413

https://kb.acronis.com/content/21242

The link above has information on the Acronis refund policy and how to make the request. In my experience it is usually approved within a few hours.

Sun, 02/01/2015 - 21:17
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 2

Thank you Joey! This is the best support post I've received for this POS software to date. Can't wait to uninstall.

Mon, 02/02/2015 - 00:30
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 6

This policy won't work for me -- I did not know within 30 days that there were problems until my disk filled up and other problems became evident. I can see a 30-day limit for installation problems, but not technical support for continued use.

Mon, 03/02/2015 - 20:47