True Image Clone Closes after cloning starts

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I find myself in a stressful situation. I had an 8x2TB RAID crash and the vendor strongly suggested that I copy my original disks to new disks before they ran their recovery. They suggested True Image.

I purchased USB external mounts for the source and target drives. Opened the clone tool and off I went. As soon as "Proceed" was selected True Image closes the clone App and returns to the selection app. The drives are going crazy and TrueImage is holding 29M of memory and a little bit of process in Task Manager. This makes me suspect that the clone is happening. Is this a RTFM scenerio or has something gone wrong?

Thank you.

Sat, 10/30/2010 - 02:08
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I am having the same problem with this. Starting to think I wasted my money on a program that doesn't work. Why don't acronis have free phone support for at least the first 30 days? They must know they are selling a faulty program.

Thu, 04/21/2011 - 14:40
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Keith,
Information about "getting support" is along the left margin. You can also get them via "Live chat" also discussed in the same "getting support" link.

Best chance of a successful clone is using the TI Rescue CD. Depending upon the brand of computer, there may be other special procedures needed.

Thu, 04/21/2011 - 15:28
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