True Image does not start windows "app crash"

The program starts from one day to the next, unfortunately, not more.
Acronis is a juice-load, no contact, no support, nothing!
It comes with a windows error message starting with the Appcrash
a new installation has unfortunately brought nothing

details of the message
Problemsignatur:
Problemereignisname: APPCRASH
Anwendungsname: TrueImage.exe
Anwendungsversion: 15.0.0.7119
Anwendungszeitstempel: 4f9ae5fe
Fehlermodulname: ca_79A1.tmp.dll
Fehlermodulversion: 0.0.0.0
Fehlermodulzeitstempel: 4f4b4818
Ausnahmecode: c0000005
Ausnahmeoffset: 00002640
Betriebsystemversion: 6.1.7601.2.1.0.256.48
Gebietsschema-ID: 1031
Zusatzinformation 1: 0a9e
Zusatzinformation 2: 0a9e372d3b4ad19135b953a78882e789
Zusatzinformation 3: 0a9e
Zusatzinformation 4: 0a9e372d3b4ad19135b953a78882e789

anyone have any ideas?