True Image Error message Event code: 0x000101F6+0x00070020

Thread needs solution
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Beginner
Posts: 3
Comments: 6

I've decided to give Acronis another try so I downloaded the free trial today but when I ran it I get the below error.

More information about this error and solutions may be available online in the Acronis Knowledge Base.
To access the online resource manually, enter the event code at: http://kb.acronis.com/errorcode/
Event code: 0x000101F6+0x00070020

This I check the knowledge base and get this:

Acronis Support Center

We are sorry

There is no information about this error available now. You can use the links below to search for any additional information that might be available.

What else can I do?

Bookmark this page. The information about this error will become available under the current URL you see in your browser's address bar.
Search Knowledge Base for all articles containing separate event codes:
0x000101F6
0x00070020
If the issue still requires resolution, please contact Acronis Customer Central

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Your search helps us identify the areas for which we need to provide more information.

Know I'm beginning to remember to remember why I bailed on Acronis the last time. Error messages with little to no support provided by Acronis. What exactly does this error message mean? Has anyone out there encountered it and or fixed it? Thanks.

Sat, 07/16/2011 - 23:44
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 159
Comments: 518

Hi Baba

Please could you copy the entire message with the error then past the contents in the forum as normally there should be some text (readable) messages we could understand. So providing the entire error message reported is always best.

The online error code system is getting built up over time to make it even easier to find solutions but unfortunately not every code is available, as the article mentioned Acronis are prioritising in the creation of the articles by the number of errors being reported so the more people that have issues the faster those articles will become available…etc..etc.

Please could you also confirm what product, version and build of software you are currently running? (The heading states you are running True Image? If this is correct it’s either a very old version of the business range of products and would suggest updating to Backup and Recovery range of products, OR you are using the HOME range of products, if this is the case it’s always best to post these details in the Home product forum as you have posted this in the business section and the products are vastly different and you might not get the support you require)

P.S. I did a search in the forum for your reported error code and found the following topic that might be of interest: http://forum.acronis.com/forum/20919

Sun, 07/17/2011 - 00:57
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello Baba and Datastor,

Thank you for posting and I appreciate your help Datastor.

Baba, let me provide you with additional assistance please. I apologize for the inconvenience caused by the error message, to help you resolve this problem I would appreciate if you could get back to me with this information:

1. Description of the steps that led to this error.

2. AcronisInfo report.

In case you have additional questions please let me know.

Thank you.

Mon, 07/18/2011 - 14:39
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 6

I made a valid image about a month ago. I'm trying out the new version of True Image. All I was trying to do was make a back up of the C drive. There were no steps out of the ordinary. Attached is the Acronis info.

Attachment Size
70966-96523.zip 1.38 MB
Tue, 07/19/2011 - 21:18
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello Baba,

Thank you for replying.

I checked the program log and it shows this error message:

<event id="18" level="4" module="1" code="502" time="1310921018" message="Operation with partition '0-0' was terminated.&#10;Details:&#10;&lt;indent>The archive is corrupted (0x70020)&#10; &#32; &#32;Tag = 0xF5F8CBCF76155663&lt;/indent>" line_tag="0x65B5EB70110946FA">
<event id="19" level="4" module="7" code="32" time="1310921018" message="The archive is corrupted" line_tag="0xF5F8CBCF76155663"/>
</event>
<event id="20" level="4" module="316" code="5" time="1310921019" message="Operation has completed with errors." />

I would recommend to run chkdsk on your C: drive and re-try the backup. If it still fails please contact our Support team with the AcronisInfo report. We offer technical assistance for the duration of the trial period.

Please let me know if you have additional questions.

Thank you.

Wed, 07/20/2011 - 08:50
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 6

What is causing these errors? I had an imagine from a month ago that passed validation but now fails it since I've upgraded to the latest version. However I am able to mount both images successfully.

Thu, 07/21/2011 - 21:52
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 159
Comments: 518

Hi Baba

From what Anton found in the log files it looks like you might have some errors on your hard drive that could be causing these issues.

Did you manage to run a chkdsk on your system and did it find any errors? Also after running chkdsk are you not able to run a new full backup on your system?

Errors on a hard drive could be caused by a range of things and is hard to say what has caused it, it could be due to things such as power failures, failing hard drive in your system, faulty memory, dumping the computer with force..etc..etc.. Best thing would be to run that check disk command and try performing a new full backup and you might find this will fix your issues.

If not it would be best to contact Acronis support as they can help find the cause of this issue with you.

Thu, 07/21/2011 - 23:35