True Image hangs while exploring an archive

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I just installed 2012 and already ran into trouble. When I right-click an archive and choose "Explore and recover", a window pops up showing "Available for recovery:" and then "Loading..." indefinitely. I checked the True Image process and there's no CPU, disk, or memory activity, so it doesn't appear to be loading anything. If I close the window then the main window hangs until I kill it. I'm able to view the archive via Explorer (though the shell extension crashed explorer.exe twice).

Tue, 02/28/2012 - 19:26
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I have the exactly same problem. ATI 2012 Home CZ Build #6151 on Windows 7 Ultimate 32-bit. The function “Explore and recover” is unusable and after closing this window the main window hangs. I found the newer Build #6154, but this is only UK version. I suppose that my license key is valid only for CZ version.
Regards, Milan

Tue, 02/28/2012 - 22:48
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I'm already using Build 6154, so if it's an Acronis bug then it doesn't appear to be fixed yet.

Tue, 02/28/2012 - 23:17
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Quatrix and Milan,

Thank you for your comments.

It is not possible to say for sure what causes this issue. I would recommend to contact our Support team with the following diagnostic information:

1. Acronis System report.

2. Userdump.

Milan, you can install the UK build with the Chech serial number that you have, our latest versions allow that.

I am terribly sorry for any inconvenience and if you need additional help, please let me know.

Thank you.

Wed, 02/29/2012 - 12:21
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Comments: 3

Hello Anton,

Thank you very much for your reply. I will collect the requested diagnostic information and contact your Support.

Regards, Milan

Wed, 02/29/2012 - 20:55