True Image Home 2009 Live CD Performance

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 7

Hello,

I am having performance issues with the True Image Home 2009 (latest build) Live CD.

1. The CD is generally slower than running True Image Home 2009 under Windows. (Less than an hour to complete a backup task under Windows, compared to several hours using the CD). Is this normal?

2. While running the CD the network connection is lost. I have tried burning Live CDs from different PCs, different Acronis installs, and using the Live CD on different PCs. I have not had a backup successufully complete yet. 100% of the time the network connection is lost. Most frequently during the validation phase of the backup. Less frequently during the image creation phase. Is this a known or common issue? Is there some setting common to the Live CD that can be changed to increase the odds that the network connection will persist during the entire backup process (compared to being a specific hardware issue on the host system(s))? On the same host systems and network backups complete just fine under Windows. This only occurs while using the Live CD.

Thanks,
Jose

Tue, 12/01/2009 - 19:24
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 7

I have some more information about this issue.

Just on a hunch I attempted to validate a backup created by the rescue disk from within Windows. The backup validated just fine.

I can therefore summarize that the rescue disk appears to be creating good backups, but the rescue disk provides false errors about the validation process. It could be that for some reason the rescue disk is returing the validation error due to losing communication with the backup target. The error provided by the rescue disk is very generic and provides limited information.

Lastly, I found a lot of useful information about this issue here: http://forum.acronis.com/ja/node/3274

Wed, 12/02/2009 - 05:55
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Dear Jose!

Thank you for finding time to report about the issue. I completely understand it and will be glad to provide you with assistance.

Actually our Acronis Bootable Rescue Media should be even a bit faster that product in Windows due to it doesn't interact with the OS and thus is more reliable. The most possible reason for the issue you have faced is the lack of drivers on the Acronis Bootable Rescue Media.

I would suggest you to download the latest Acronis Bootable Rescue Media from your account here to see whether it resolves issues you have encountered.

Please burn the ISO image using appropriate writing software such as Nero or Roxio Easy CD Creator which runs on your computer. This image is a full working copy of the boot disc for Acronis True Image. After you create a boot disc from the downloaded file, please check its functionality and inform us if there are any problems. We recommend you to refer to the following article if you are not familiar with ISO burning.

Jose, I would like to sincerely thank you for keeping us in the loop by providing the detailed feedback and links to another threads - this is very useful not only for us, but for all who can enter this topic. We do really appreciate that.

I assume you are perfectly correct regarding the validation issue: in case it loses the connection to the archive it may report the archive to be corrupted. Nevertheless I would appreciate if you could kindly test it with the new Acronis Bootable Rescue Media to see whether the issue persists, and if it does, provide us with the following information: 

  1. Acronis Linux Report from the Acronis Bootable Rescue Media
  2. Information regarding where the backup is located
  3. Please kindly try to a) validate the archive from Windows b) mount or explore the image and let us know the results.

This diagnostic data will help us to localize the reason of the issue and provide you with an appropriate solution. Should you have any further concerns, questions or faced any issue with obtaining the investigation information - just leave a comment here and we will definitely help you!

Thank you in advance for cooperation! I will wait for news from you!

Fri, 02/26/2010 - 15:21