True Image Home 2010 Build 7046 crashes windows XP SP3 in Clone or Add New Disk mode

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Just loaded Acronis True Image Home 2010 Backup and Recovery Build 7046 today. It was recommended over a slighly more expensive Ghost product. The product installed easily. I printed the appropriate pages from the manual on the CD. I was attempting to clone my 186 GB hard drive to a new 1 TB hard drive using the Clone process. In clone mode, after selecting the destination drive the program crashed windows to a blue screen and my system rebooted. It does it in the same place every time. I tried Add New Disk and I got to the screen to select the destination and the moment I clicked OK to proceed with the destination Windows XP crashed to a blue screen and rebooted. This is frustrating as I now can not duplicate my hard drive, I am stuck with a useless piece of software, and I must return to the store and purchase Norton Ghost which I originally was going to get.

Thu, 08/12/2010 - 03:25
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Hello Craig,

Welcome to the forum and thank you for posting. I will definitely assist you with this issue.

I am very sorry for the inconvenience. As a workaround, please use our recovery CD to perform the necessary cloning operations.

We will definitely get this resolved. Please contact our Support team with the following information:

1. Dr.Watson crash dumps.

2. AcronisInfo report.

If you have any other issues or have additional questions, please let me know.

Thank you.

Fri, 08/13/2010 - 19:30
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I purchased my Acronis TI home 2010 at Best Buy version 13.0.0.5026 about 2 months ago and finally had time to test your product. I too am having the same problem with my TI home 2010 Backup and Recovery when comes to creating a clone of my system disk (WinXP Sp2) to an external 320gig Western Digital USB HD. I can not get the external Hard drive to boot up. My system disk on my laptop is 150 gigs. My Computer's HD has 2 partitions (16gigs on C:), Second partition volume is named D: Recovery and is formatted in Fat32 and is only 6.8 gigs in size. My computer system's Bios allows me to boot from HD, USB HD, USB Memory Stick, Removeable Device. and CD. When I set system to boot from USB HD, I get a blue screen and then an error after a long wait. When I tried to create a boot disk on my USB memory stick (Sandisk 2gig), I had a lock up as well. It seems the only drive that works for booting only is the DVD/CD drive. The packaging says WinXP Sp3, WinXP Pro and x64. Does the WinXp SP3 include all editions of WinXP?

"If they can't swallow reality, try feeding them fiction!"

Sat, 08/14/2010 - 22:38