True Image Home 2010 Build 7046 kills windows 7/32

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 6
Comments: 3

I liked using Acronis Products over years, but now I am frustrated.
I tried to update my True Image Home 2010 Build 6029 to 7046. After the update following happens:

It is not possible to start windows explorer
It is not possible to open some windows
but the bigest problem: It is not possible, to get a windows system restore to any date. Windows give the error message, there are missing rights. Also with deactivated Virus scanner.
I made a restore of my system partition and tried oncemore to install the build 7046 with the same big problems.

Now I tried to inform Acronis on any way about the problems. But it is in german language not possible, without paying after 30 Tays from buying. My english is not the best and I hope, it is understandible.
Paying to inform for bugs is not acceptible. If anyone do not speak english, he can only throw away the product and buy another with at least a german forum.

Greetings from germany

Horst

Sat, 04/24/2010 - 17:29
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 17
Comments: 2991

Hello Horst,

Thank you for posting your question, I will be happy to help. 
A few customers have reported about the same behavior, the issue is under investigation now. We can find the exact reason of the issue for the particular system. The easiest way to do it is to reproduce the system crash in our QA lab. If you agree to provide us with the archive of your system partition so that we can restore it to our computer, reproduce your actions and reproduce the system crash, please let me know about it via Private Message.
Acronis Customer Central ensures that the archive will only be used to troubleshoot Acronis products and the information will be kept confidential. Please see Acronis Privacy Statement for further details.
We are looking forward to hearing back from you at your earliest convenience. If the provided information is not clear or if you have any other questions do not hesitate to post them and we will be glad to answer.
Thank you.
Mon, 04/26/2010 - 11:32
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