True Image Home 2010 - Error One-Click DVD restore

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I'm evaluating the Trial version of "True Image 2010 Home" on Windows XP PRO. I made a full disk backup on a DVD+R, with the removable setting option One-Click. With the high compression option I was able to have the backup on only one DVD, but...

When I boot on the DVD trying to restore the disk, One-Click Restore stop withthe error "Inserted media is incorrect. Please insert the media with the last volume of the archive" but there is only one DVD for the backup! Re-inserting the same DVD doesn't cancel the error so no restore is possible with a DVD...

Any solution or upgrade about this problem ? Thank you for your help.

Fri, 11/27/2009 - 10:37
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello papache,

Thank you for your interest in Acronis True Image Home 2010! I will help you to resolve this issue.

In this situation the product is not able to detect the files you saved to your DVD as the backup archive. This can happen due to backup corruption or if your DVD (or separate information you stored on it) cannot be accessed from our product.

Could you please try copying the backup to internal hard drive and Validate it from there (follow to Recovery -> Validate). If the validation can be completed successfully, please try to recover this image. If it fails, try to Mount or Explore this archive (Tools & Utilities -> Mount Image, or double click on the archive file in Windows Explorer).

Please let me know the results! Also, feel free to ask if something is not clear for you.

Thank you.

Wed, 12/30/2009 - 08:58
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I just ran into the exact same issue, using build 6053. This is a bug, making Acronis True Image useless as a Disaster Recovery solution when you want to generate recovery DVDs in the workshop for the computer owner. Hoping this will get fixed someday soon (before version 2011 please).

Acronis's KB suggestion to copy the files to a drive is not a valid alternative when the customer is trying to restore his system on a blank hard drive, and has no other computer and no external hard drive (which is the point of providing recovery DVDs).

Mon, 02/08/2010 - 21:56
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I have the same issue. I have been trying to get the one click restore feature to work in Home 11, but could not so I upgraded today to Home 2010 hoping the issue would be resolved with the latest version, but got the same error message. I validated the backup and successfully used the backup to restore the drive using the full version stored on the same DVD. Based on my observations doing the manual restore, it appears that possibly the problem may have to do with drive letter assignments. I created the restore image using an external USB DVD burner and did get an error message about not finding the location of the backup file between the completion of the backup process and the beginning of the backup validation. However, when I click the Retry button the backup file was found and was validated successfully. I tried booting from both the internal DVD drive and the USB DVD with the same failure for the one-click restore. What I caught of the messages that were flashing in the background seemed to have to do with the inability of the drives to be mount. I do have one disk image from an analyzer vendor, where the one-click restore works perfectly every time. However, updates have been made to the computer configuration and I have been working diligently to make a new one-click restore disk for distribution world wide, but need this issue resolved before I can recommend the product for use in a manufacturing environment that operates 24/7 and demands very reliable support tools. I really want this solution to work, but need help with identifying the root cause and solution before global implementation can proceed. Any assistance would be greatly appreciated.

Fri, 03/26/2010 - 02:33
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I have the same issue also. Used TI 2010 from Windows to make a disk image to a DVD along with one-click restore and also the TI full version. The image validated. When trying to restore, one-click restore fails as described above but the restore works fine when using the TI full version on the DVD (except the firewire is enabled after restore but was disabled when the image was made). Anyone have a solution for this yet? The support 'chat' service was unable to provide any answers.

And maybe this is a clue - when I look at the DVD with Windows Explorer on the laptop I made the image of I can't see any .tib file on the DVD but if I look at the DVD on my desktop PC, a different DVD drive, I see the .tib as expected what gives?

Fri, 04/16/2010 - 18:28
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello all,

We are really sorry for the difficulties you've experienced with our software.

Let me shed some light on the issue.

Our QA Team was able to reproduce the issue. Right now our developers are working on the issue and the fix will be available in the next official build of the software. I'll update this thread once I have more information from developers and/or testers.

Actually, the message you've received is incorrect and your backup archive stored on CD/DVD should be restored successfully. The only workaround available at this moment is to insert the first media once again.

Please reply to this thread if you have any questions.

Thank you.

Tue, 04/20/2010 - 11:26
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Unfortunately inserting the first media again does not work either.
Some additional information: when the Acronis one-touch restore or the full version starts from the DVD a libpcap.so.0.9.4 error is displayed, but the full version restore works anyway. I made 4 different DVDs so far; full version restore always works, one-click restore always fails. It would be great to have this fixed ASAP, perhaps available before the next official build of the software?

Here is something new: I decided to add the validate task to the imaging task. After the image was created when the validation started the software ejected the DVD saying that there was no image to validate. I had noticed with previous images that Windows can't see the .tib file either until the DVD had been ejected and reloaded several times, but my desktop computer could see the image first time. The computer I'm imaging is a Lenovo T61p. I have another identical T61p that behaves the same way. So the laptop eventually was able to see the .tib file and the software resumed with the validation. Any thoughts?

Tue, 04/20/2010 - 16:32
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Okay, it looks like the problem is definitely related to the .tib file not being seen the first time on the DVD. I tried yesterday's DVD made with one-click restore on my second Lenovo laptop, as usual it said "Inserted media is incorrect..". I remove the DVD at that point and replaced it with the one that I was finally able to validate in the post above. Voila! one-click restore continued and worked properly. This DVD only has the full version and not the one-click restore on it. Is the Acronis software not doing something it should when completing the .tib file? Even though Windows can't see the .tib file at first, the DVD is still recognized as Acronis media. Does Windows/DVD drive somehow repair this file after repeated attempts to load? Sorry, I'm ignorant of DVD operations. It is a Matshita DVD-RAM UJ-852.

Tue, 04/20/2010 - 17:13