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True Image Home 2010 - "Failure to create volume snapshot" after clean install

Thread needs solution

I installed the product without issue and then tried to run my first backup of the C: partition. When I ran the initial backup - I get an error trying to create the volume snapshot. There are no issues with this C: drive. I would appreciate your prompt help since I'm unable to use the product.

LOG FILE ENTRY
Created: Monday, February 07, 2011 12:40:33 AM

Details: Operation with partition '6-0' was terminated.
Details:
Failed to create volume snapshot. (0x70021)
Tag = 0xDF81DA2C74EC508D
Failed to set snapshot bitmap. (0x10C44E)
blocks = 23DED59)
Tag = 0x14181C22EF45ADA8
Not locked. (0x9)
code = E0000008)
Tag = 0xABF5B651C7D88E41

More information can be found at: http://kb.acronis.com/errorcode/
Event code: 0x000101F6

0 Users found this helpful

Hello Lance,

Thank you for your message. I will certainly take care of this issue for you.

According to the system report, there are some bad blocks on the hard drive labeled - HP_PAVILION.

I would recommend running chkdsk /r at least 2 times and try the backup again, if it fails, please provide me with another system report so that I can continue working on the issue.

If you have additional questions, please let me know.

Thank you.