True Image Home 2010 shows the worng size for my SSD

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 4

I am trying to back up a new Sony Vaio P with True Image Home 2010, but it shows the size of my 64GB SSD incorrectly as 465GB. Can anyone help me configure TIH2010 to recognize my SSD correctly?

Thu, 12/31/2009 - 06:27
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 2
Comments: 843

Hello John,

Ok, let's sort the issue out.

I have checked our databases and haven't found any similar issue there.

To solve the issue, install a special driver update with fixes on the machine:

If this does not help, please let us investigate the issue and do the following:

1. Collect Acronis information file from your PC:

- Download the file;
- Run the downloaded file
The gathered information will be put in adv_report.zip in the same folder, where the AcronisInfo was saved.
Running AcronisInfo may take up to 5 minutes.

2. Collect the screenshot of Disk Management (Start->Run->diskmgmt.msc), and screenshot of the screen where the drive is displayed incorrectly.

- Get to the window which you want to make a screen shot of;
- Hit the (Alt+)PrintScreen button on your keyboard;
- Run Paint usually available in Start\Programs\Accessories or another graphics application;
- Choose Paste command in Edit menu;
- Save the result picture in JPEG format being preferable.

Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the issue appears and the link to this thread. Then please provide me with the case number you receive from our system, so I can pick it up and speed up the process. We will do our best to investigate the problem and provide you with a solution.

Additionally to this, you are welcome to ask me any other questions concerning Acronis, and I will assist you further.

Best regards,

Tue, 01/26/2010 - 10:40
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