True Image Home 2011 cannot back up data from a NAS

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I have seen some other posts on this topic but with no answers to address the issue.

I have used both the 2009 and 2010 versions to back up the data on my NAS to an external drive. These all worked perfectly. I installed 2011 yesterday and now I cannot back up any data from my NAS.

Does anyone have a solution? I did read one post on the same issue that suggested that we may now need to buy the add-on feature "Plus Pack". Any views or thoughts on that?

Mon, 10/04/2010 - 15:24
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Hello C_Flyer,

Thank you for posting and welcome to our forum. I will do my best to assist you.

Please accept my apologies for the inconvenience. Any chance that you are experiencing the same when you try to backup files from your NAS and the task fails with "File or folder '\\Server\share\file' cannot be found." error? If this is the case, this is a known issue in our program but it will be resolved in Update 1. I am terribly sorry for all the trouble.

If you have additional questions, please let me know.

Thank you.

Wed, 10/20/2010 - 18:24
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello,

When will this problem be resolved. Last week I downloaded the trial version, but it was still impossible to backup the data on my NAS.

Greetings,

Mark

Sun, 07/24/2011 - 16:30