True Image Home 2011 is not compatible with Windows 7
I've been trying the entire evening to install this "solution" without any success. First I had to fight with Acronis True Image Home Build 5041 as I made the mistake to buy the product in a shop! Then after the update to 6696 I had no more success with a soft refusing to make any backup
This soft is a time devourer and no on line support or real help
As I anticipate my message will never be displayed on this forum and I wont receive any answer/help, I will make a print screen of this message and post it on several forums to explain the "quality" and "utility" of Acronis True Image Home 2011 with Windows 7
I would love to be wrong and discover that I have not invested soft cost + 4 hours for nothing...
Attachment | Size |
---|---|
acronis-110331.jpg | 64.22 KB |


- Log in to post comments

Well your post is here and we are asking questions. You will have to describe the problem in detail if you want help.
- Log in to post comments

Very simple, I click on the soft icon, the program starts, its window opens and if I try any of the functionalities = soft is frozen, no more reaction
I installed it and removed it 5 times with always the same result
I looked for a solution on the net with a LOT of problems described but no solution
That's why, I really think there is a basic compatibility issue with Windows 7
- Log in to post comments

Try to uninstall it, then use the Acronis CleanUp Utility, clear the Temp folder, reboot,
Make sure the following services are started: Volume Shadow Copy, COM+ System Application, Distributed Transaction Coordinator
Disable anti-virus and other security software
Reinstall.
http://forum.acronis.com/forum/14906
I run Win7 and ATI without a hitch.
- Log in to post comments

Thanks very much for your answer but why should I loose all this time with a soft which has clearly a BIG problem with Win7? Your answer is adapted for a semi-pro and I'm not. I have followed what was written in this instructions, then discover this official problem with 5041 version and spent several hours for nothing!
Now, I should restart all the process from scratch?
I can't think none could call this "soft" a solution...
- Log in to post comments

Jevou,
It is hard for us Users to evaluate how expert another user is. I understand you find the instructions too complex. Is this correct?
I am happy to walk you through them if you want to.
Another option for you is Acronis Customer Support. They have chat capability.
- Log in to post comments

While Acronis tech support via chat has helped me, I completely! agree with the OP. Installing/using software should not be an engineering exercise.
I've used ATI off and on for ~ 10 years [along with Retrospect]. Hands down, using ATI is always an 'experiment'. For a while several years ago using ATI was straightforward. But, since then each time I've tried it there's always some issue.
With my recent experience where it broke Win 7 Backup and Restore after uninstalling ATI, it'll be awhile before I try again.
- Log in to post comments