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true image is not installed

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went and bought the full version as I needed to clone a hard drive..

reinstalled it with the new keys, bought the upgrade too.

now all I get is the message above. uninstall, reinstall, redo key, etc, it says it is not installed. tried system report, just a blank box.

new acer aspire M5 with 8 gigs and win8

I am not impressed with this so far...

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Have you contacted Tech Support? The free tech support is for 30 days (which seems short to me), but I have contacted them via chat 3 times since I purchased last week. I didn't have a long wait time, and they should certainly address the type of problem you're having.