True Image reacts very slowly during backup, CPU usage stays high after backup

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 21

Hello,

I'm using True Image 2009 Home with Vista Ultimate, both with last build/updates.

- Unfortunately, True Image reacts very slowly during running backup, i.e. when I click "cancel", mostly the software does not even react at all. Priority is set on "normal", backup runs with AES @ 128 Bit to an external USB HDD at about 20 MB/s = 72 GB/hour.
- Moreover, after backup has finished, CPU usage stays high at around 50-60% until I finish TrueImage completely. TrueImage.exe and lsass.exe (virus-free, checked) are responsible for that usage. Why does the program still use the CPU massively after backup has finished, what does it do?

Acronis Support does not know from this, they propose only general things. Does anybody here has the same problem and probably even know how to solve this?

Kind regards
dark_rider

Mon, 08/17/2009 - 08:57
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 4
Comments: 942

Hello dark_rider,

Thank you for using [[http://www.acronis.com/homecomputing/ | Acronis True Image Home 2009]]

Make sure that you are using the [[http://www.acronis.com/homecomputing/support/updates/ | latest build]] of the program.

Disable the Distributed Link Tracking Client service:

1. Click on the START button and type "services".
2. Click on "services" from the menu.
3. Click "Continue" when the UAC prompt appears .
4. In the list of services shown, find "Distributed Link Tracking Client" and double-click on it.
5. Click the "STOP" button to stop the service.
6. From the drop-down list choose "Disabled".
7. Click "OK" and close the list of Services.

Windows XP:

Start -> Control Panel -> Administrative tools -> Services -> , find "Distributed Link Tracking Client" and double-click on it
Click the "STOP" button to stop the service
Then right-click it choose properties and set startup type to Disabled.

Check disks for errors:

- Go to the Command Prompt (Start -> Run -> cmd)
- Enter the command: "chkdsk DISK: /r" (where DISK is the partition letter you need to check) for every partition that is visible in My Computer. Please note, that checking the C: drive may require you to reboot the machine.

In some cases Acronis drivers may interfere with drivers of other software installed on your computer. E.g. Antivirus programs can seriously influence Acronis software from proper functionality. To overcome this issue you should download and install the latest builds of Antivirus software or temporarily disable it.

If nothing helps contact Acronis support and ask them provide you the latest SnapAPI drivers for Acronis True image program you have. The SnapAPI module is in charge of all I/O operations on the hard disk of Acronis software working in Windows.

Mon, 08/17/2009 - 09:55
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 21

Dear Dmitry,

thank you for your quick answer. Has it any severe consequences for my Windows when I deactivate "Distributed Link Tracking Client"? And is this the same as lsass.exe, which runs with high actiovity during the usage of TrueImage, or is it something different?

Mon, 08/17/2009 - 13:50
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 4
Comments: 942

Hello dark_rider,

Thank you for using [[http://www.acronis.com/homecomputing/ | Acronis Products]]

You can safely disable Distributed Link Tracking Client Service if your computer is not in the domain. The main purposes of this service is to maintain links between NTFS files within a computer or across computers in a network domain. You can read more about this service using
[[http://support.microsoft.com/kb/312403 | Microsoft KB article]]

lsass.exe" is the Local Security Authentication Server. It verifies the validity of user logons to your PC or server. Lsass generates the process responsible for authenticating users for the Winlogon service. This is performed by using authentication packages such as the default, Msgina.dll. If authentication is successful, Lsass generates the user's access token, which is used to launch the initial shell. Other processes that the user initiates then inherit this token. Read more info [[http://support.microsoft.com/default.aspx?scid=kb;en-us;263201&sd=tech | here]]

Tue, 08/18/2009 - 04:15
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 21

Hello Dmitry,

unfortunately, also when I deactivated the Distributed Link Tracking Client service, lsass.exe still causes high CPU usage (even higher than TrueImage.exe etc.) during backup.

Tue, 08/25/2009 - 05:35
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 4
Comments: 942

Hello dark_rider,

Thank you for using Acronis Products

Have you checked the drives for errors? Also update SnapAPI drives, I have sent you the link via PM.

Tue, 08/25/2009 - 05:45
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 21

I'm sorry, but I won't go through your general Knowledge-Base-List from A to Z, which you seem to write to anybody with any problem. If you post, please write something really useful concerning to my special problem.

Tue, 08/25/2009 - 11:29